Process Analyst

Insight Global is listing a Senior Process Analyst role with a base pay range of $53.00/hr - $57.00/hr the actual pay will be based on skills and experience.

We are seeking a Senior Process Analyst who thrives in ambiguity, takes initiative, and can drive process transformation with minimal direction. This role is ideal for someone who is technically inclined, understands cloud migration (specifically AWS), and can value stream map complex processes to identify automation opportunities.

• Design, develop, and implement business processes across teams and systems.
• Facilitate process scoping, design, and working sessions with cross-functional stakeholders.
• Develop and maintain process documentation including workflows, policies, procedures, and training materials.
• Partner with IT, product managers, and business units to support product discovery and definition.
• Create epics, use cases, and user stories for agile sprints; refine backlog items for future sprints.
• Support change management, readiness, and training efforts for process rollouts.
• Monitor process performance and serve as a point of contact for questions and improvements.
• Identify inefficiencies and waste using Lean Six Sigma principles (certification not required).
• Value stream map processes to support cloud migration efforts, especially AWS (e.g., S3 bucket creation workflows).
• Collaborate with technical teams to understand infrastructure requests (e.g., clusters, automation opportunities).
• Flex between agile and waterfall methodologies as needed.
• Prepare reports and synthesize data into actionable insights.

• Bachelor’s degree in a technology-related field.
• 5–7+ years of experience in process discovery and improvement.
• Strong experience in healthcare or PBM (Pharmacy Benefit Management).
• Proficiency in tools:
  SharePoint, MS Office/Visio, Jira, Confluence, Miro.
• Excellent analytical and reporting skills.
• Experience with AWS and cloud migration processes.
• Strong business analysis and facilitation skills.
• Light project management and coordination experience.
• Ability to work independently with vague direction and drive outcomes.
• Experience with value stream mapping and Lean Six Sigma concepts.
• Comfortable working in both agile and waterfall environments.

• Healthcare industry experience (any segment).
• Familiarity with healthcare terminology and workflows.
• More technical background or understanding of infrastructure processes.
• Strong communication and collaboration skills.
• Experience in identifying automation opportunities during cloud transitions.

• Mid-Senior level

• Contract

• Analyst