IT Support Technician

Ready to be a part of a game-changing team that thrives on defying the impossible?

About PCS Wireless:

Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as "PCS", is not your average mobile distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resell market, both from a business and a consumer perspective.

Today, PCS is a recognized global leader, powering the secondary market. At PCS, we buy and sell mobile devices and products worldwide through partners and programs by breathing new life into old devices effectively extending the device lifecycle up to 5X and beyond. We collaborate with industry giants in consumer electronic manufacturing, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 clients.

Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA.

Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun while doing it!

Job Description:

The IT Support Technician is responsible for providing day-to-day support for PC hardware and basic software operations at our Miami facility. This role focuses on the physical setup of workstations, troubleshooting common hardware issues, and ensuring that all employee devices are properly imaged and functional. You will serve as part of the IT team for staff needing assistance with their computers, printers, and other desktop peripherals.

Job Responsibilities:

PC & Hardware Support

• Unbox, move, and set up PCs, monitors, docking stations and printers to ensure employees have a fully functional workspace.
• Assist staff in warehouse with hubs, cables and other hardware issues.
• Reimage desktop and laptop computers with the standard company OS and verify that basic software is working correctly.
• Identify and resolve common PC issues, such as slow performance, peripheral connectivity problems, or hardware malfunctions.
• Perform basic hardware tasks, including replacing keyboards, mice, power supplies, and laptop batteries.
• Run network cables, setup access points, and other networking equipment.

Printer & Peripheral Assistance

• Handle routine printer tasks including clearing jams, replacing toner/ink, and confirming network connectivity.
• Set up and provide basic troubleshooting for webcams, headsets, and multi-monitor configurations.

Asset & Inventory Management

• Assist in tracking the movement of hardware and updating inventory records to ensure all equipment is accounted for.
• Receive new equipment shipments and organize the storage of spare parts and cables.
• Maintain tidy cabling and clean IT work areas to ensure a safe and professional environment.
• Clean and maintain network equipment and PCs to prevent overheating and malfunction.

General Technical Assistance

• Assist employees with basic technical requests, such as password resets or connecting to the office Wi-Fi.
• Complete assigned tickets and tasks in ITSM

Who You Are:

• Entry-level or 1 year of experience in a role involving computer hardware or manual technical tasks.

• Basic familiarity with Windows-based PCs and standard computer hardware components.
• Must be able to lift up to 50 lbs, crawl under desks for cabling, and remain mobile throughout the facility as needed to complete hardware tasks.
• Must be bilingual in English and Spanish
• A dependable and helpful approach when assisting staff with technical needs.
• Ability to communicate clearly in English;
  Spanish bilingual skills are beneficial.
• A commitment to keeping hardware organized and workstations looking professional.

We Are Seeking People Who:

• Act like owners.
• Are continually raising the bar.
• Are sincerely open-minded and willing to examine their strongest convictions with humility.
• Nurture and embrace differing perspectives to make better decisions.

What's in it for You:

• Competitive salary.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Comprehensive benefits package.

We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.