Tire & Battery Center Leader: Drive Service & Growth

(USA) Tire and Battery Center Team Leader

Cocoa, FL

Sam's Club # Townsend Rd, Cocoa, FL

As a Tire and Battery Center Services Lead you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will model expertise in Tire and Battery Center and work collaboratively with other team leaders to ensure the total club meets the member’s expectations.

• Be a Team Leader
  :
  Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club. Communicates the goals of the department, sets guidelines and expectations for tire and battery service, executes company programs, adheres to policies and is an advocate for the member, the associate, and the company.
• Be an Expert
  :
  Maintains an in depth knowledge of business on the floor, safety and compliance protocols, tire and battery service standards, equipment operations, TPMS (Tire and Pressure Monitoring Systems), tire recalls, product specifications and seasonality. Shares knowledge and trains the team, ensures the team possesses knowledge of new products and new technologies related to the business and that they are equipped with what they need to do their job effectively.
  
  Leverages learning resources and attends training conferences to drive continuous improvement.
• Be a Techie
  :
  Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement. Utilizes hand held technology to make immediate business decisions related to services, safety alerts, new product information, product application and training. Be an early adopter of new tools and encourages others to use them.
• Be an Owner
  :
  Drives the business results, ensures commitment to operational excellence, maintains a neat clean and safe work area for the team and the members. Ensures proactive planning, orders equipment, tools and supplies as needed while being cognizant of expense controls. Tracks and monitors returns and special orders, assists in staffing and scheduling, operates cash registers, processes transactions and works hands‑on in the physical area when required to support member service.
  
  Maintains accurate inventory, audit, safety and compliance standards, completes paperwork, logs and other required documentation and models a commitment to member service.
• Be a Talent Ambassador
  :
  Trains and teaches the team to be highly effective, monitors associates to complete e‑learning and trainings on time. Identifies the potential and desire in others, provides and develops necessary skill set for the team to deliver high quality services to the members. Encourages career growth for all associates and sources new talent internally and externally to work on the team.
  
  Develops, communicates and implements processes and practices to meet business needs, collaborates with managers, coworkers, customers and other business partners, analyzes and applies information from multiple sources, monitors progress and results, and identifies and addresses improvement opportunities.
• Demonstrates and supports compliance with company policies, procedures and standards of ethics and integrity by explaining, guiding and demonstrating how to apply these in executing business processes and practices, implements related action plans using the Open Door Policy, and assists management with correcting ethical and compliance issues and problems.
• Leads and participates in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the…