Sr. Ops Manager, Equipment & Modernization

Position: Sr. Ops Manager, New Equipment & Modernization
Date Posted:

Country:

United States of America

Location:

OT407: TAO - MIAMI, FL 9786 Premier Parkway, Miramar, FL, 33025 USAWe are made to MOVE you. Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world.

Otis Elevator Company is searching for a highly motivated Sr Operations Manager for New Equipment & Modernization to lead a high performing team within the South Florida & The Bahamas operating territory.

The Sr. Operations Manager for New Equipment & Modernization will be responsible for managing al operations processes, providing direction for continuous improvement initiatives, and meeting or exceeding the operating territory’s business objectives.

You will lead the New Equipment & Modernization operations colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. You will be responsible for day-to-day management of field staff, employee selection, field training, and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in South Florida operating territory in direct reporting partnership with the General Manager.

Your Leadership Impact Partner with and support the General Manager in all areas to develop and implement the operating territory operations business plan for both financial and non-financial objectives

Lead the performance of field operations for all New Equipment & Modernization projects while maintaining project schedules and ensure deadlines are metSet expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews

Develop action plans to address deficiencies regarding safety, performance to estimates, and technical support

Recommend and detail changes in New Equipment and Modernization documentation, methods, process, design, and delivery

Set budgets for material and labor within Otis guidelines and complete the required New Equipment Installation and Modernizations within those budgets

Conduct field education training ensuring that we create and maintain a safe working environment

Perform field safety audits, jobsite inspections, and develop site safety/logistics plans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing

Engage in pro-active labor relations with local business agents with the support of Otis’ Labor Relations team Responsible for the hire and onboarding of new team members

Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment

Lead the resolution of all customer issues within your operating territory as the key point of escalation including contractual disputes

Coach, mentor, and develop your team of superintendents through aligned and clear operation goals and continued performance directly tied to targets and operation KPIsWork Experience Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
5+ years people leadership experience in the elevator industry, or related industry

Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application

Strong desire for candidates who have a proven track record of meeting financial goals and objectives

Basic Qualifications5+ years elevator industry management experience strongly preferred

Ability to work in a highly team-oriented and dynamic environment

Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

Succes…