AGM- Assistant General Manager

Job Duties

• Interviews, selects, on boards and train associates
• Motivates staff through positive reinforcement, and leading by example
• Maintains associate files, ensuring all documents are current and accurate
• Performance evaluations are conducted in a timely manner
• Monitors associate time records, correcting any errors found; obtains necessary authorization for corrections, files payroll related documents in the appropriate secured location
• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines; ensures proper staffing to service business demands; provides coverage as required
• Administers progressive discipline, following company guidelines
• Administers associate check‑ins (performance quarterly check‑ins)
• Attends required meetings and training, such as revenue management, safety, budget, sales and regional operations
• Conducts departmental and other required meetings for which s/he is responsible, daily huddles to ensure interdepartmental communication and coordination of mutual goals
• Ensures that established back‑up procedures (reports, equipment, etc.) are in place
• Ensures that all departmental policies and procedures are adhered to
• Implements and maintains Baywood and Brand promotional programs/procedures
• Monitors guest arrivals, ensuring special requests are met; coordinates group arrivals and departure when needed
• Monitors room inventory and status, ensuring the proper room type is available upon guest arrival
• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision
• Monitors cleanliness and neatness of departments for which s/he is responsible
• Monitors inventory of operational supplies, placing orders in a timely manner
• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc.
• Communicates with other departments, therefore promoting a seamless operation
• Ensures that all equipment is maintained properly; inspects shuttle van and other equipment
• Monitors market operations, i.e. cleanliness, merchandising, and inventory; places orders in a timely manner
• Monitors pantry inventory and purchases, ensuring that food supplies are always in stock
• Provides input during the preparation of the annual budget
• Reviews the guest credit report, addressing any issues
• Reviews passenger logs, driver safety checklists and preventative maintenance logbook to ensure that shuttle van is operated within established guidelines (where applicable)
• Operates the shuttle van, when needed (where applicable)
• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines for all departments
• Participates in safety initiatives and is an integral part of the Safety Committee
• Completes incident reports, taking appropriate action; notifies appropriate parties
• Performs role of Manager on Duty as needed
• Involved in social events/receptions and meet brand and company standards
• Additional duties may be added at any time at the discretion of management

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
• Actively listens to guests and associates, responding appropriately to their questions and/or concerns; seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
• Recommends other Baywood properties to our guests, when appropriate
• Makes a genuine effort to identify and seize each golden opportunity to WOW the guest, demonstrating our motto "It’s Better at Baywood"

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