Regional Director - Outer London

Job Description

As a Regional Director, you will oversee multiple high-value showrooms within a defined region, ensuring our purpose and values are consistently delivered through exceptional team performance. You will drive commercial success by implementing entrepreneurial strategies, maintaining high standards, and fostering a collaborative culture across Outer London and the wider business.

Your leadership will focus on three key pillars:

• Commercials – Delivering strong financial performance and operational excellence.
• People – Inspiring, developing, and influencing teams, creating robust succession plans, and building future leadership capability.
• Client Experience – Championing a luxury experience that exceeds expectations and strengthens client relationships.

Acting as the vital link between the Support Office, retail network, clients, and business partners, you will champion strong relationships and deliver outstanding results.

• Accomplished leader with multi-site experience, delivering sustainable results through strong leadership
• Deep understanding of Retail P&L and commercial levers to drive performance
• Proven ability in business development, budget management, and operational efficiency
• Highly numerate with strong analytical skills to interpret data and influence strategy
• Strategic thinker who translates plans into actionable outcomes for teams
• Track record in developing leaders and talent, driving succession and progression

We are a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We’re the UK’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. We have over 190 showrooms across the UK and US, including dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling, plus seven e‑commerce websites.

Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and advanced technology to provide our clients with a modern, distinctive luxury experience. Our people are highly trained and motivated to deliver exceptional client experience while building inclusive teams.

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

We celebrate diversity and are committed to building an inclusive environment that embraces employees’ unique backgrounds and perspectives.