Operations Team Lead

Responsibilities

As an Operations Team Lead you’ll be an integral part of our branch frontline leadership team! Candidates must have highly-developed communication skills and demonstrate strong leadership by leading and influencing through positive example. Primary responsibilities include overseeing route drivers and deliveries to homes and businesses, improving productivity, and streamlining branch activities to maximize results and achieve peak performance.

• Manage and oversee all branch operations and ensure an efficient operation on a day-to-day basis
• Improve productivity and streamline branch activities to maximize results and achieve peak performance
• Support the team with decisions and help when needed; communicate and actively participate within the team; problem solve and manage conflict within the team; provide coaching/feedback where appropriate; train new hires; coach/teach upselling techniques
• Behave in a way that ensures safety for yourself and others by operating vehicles in safe and responsible manner; complete DOT required documentation daily; follow defined safe work practices; take ownership of personal safety, and that of co-workers and the public
• Support with daily branch closing activities, driver execution reviews, and team meetings as needed
• Lead the team to achieve and exceed sales targets by coaching team members on effective language and techniques for upselling products
• Available for route coverage and flexible work hours as needed based on business needs
• Collaborate with the Operational Leader to develop and implement strategies for improved customer service

• High school diploma, GED or equivalent work experience
• Ability to secure and maintain a Class B CDL license with airbrake endorsement is preferred
• Clean Motor Vehicle Record (last 3 years) - no major driving offenses including DUI/DWI, reckless driving, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal incident
• Must be 21 years of age or older (DOT requirement)
• Prior experience in a supervisory or leadership role overseeing a team of employees is preferred
• Experience with Microsoft Word, Excel, Outlook and Power BI is preferred
• Must be able to meet the physical demands of the role including sitting, standing, walking, lifting, stooping, bending, squatting, pushing and pulling with or without a reasonable accommodation