Reduction Team Lead

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Location: Miami Lakes, FL (On-Site)

Department: Production – Reductions

Reports To: Reductions Manager / VP of Operations

The Reductions Team Lead is responsible for overseeing the day-to-day performance of the Reductions team, ensuring efficient, accurate, and timely handling of post-settlement reductions. This role serves as a frontline leader
, combining hands‑on operational expertise with team coaching and KPI accountability
.

The Team Lead plays a critical role in driving case turnaround times, negotiation quality, and client satisfaction
, while reinforcing firm standards, workflows, and compliance requirements. This is a high‑volume, KPI‑driven role requiring strong leadership, attention to detail, and deep knowledge of the personal injury reductions process.

• Lead, mentor, and support a team of Reductions Specialists to meet daily and monthly performance goals.
• Provide real‑time coaching, feedback, and performance guidance based on KPIs and case reviews.
• Conduct regular team huddles and one‑on‑ones to reinforce accountability and address challenges.
• Assist in onboarding and training new team members on reductions processes and best practices.

• Monitor team performance metrics including case volume, turnaround times, negotiation outcomes, and closing timelines
  .
• Identify performance gaps and implement corrective actions or elevate trends to management.
• Ensure adherence to firm‑wide service standards (e.g., timely submission of reductions, follow‑ups, and case progression).
• Support workload balancing to maintain productivity and efficiency across the team.

• Oversee the reductions workflow from assignment through settlement completion.
• Ensure accuracy and completeness of case documentation, negotiation logs, and financial records
  .
• Review complex or escalated files and provide guidance on negotiation strategy.
• Reinforce adherence to standard operating procedures (SOPs) and compliance requirements.

• Identify workflow inefficiencies and recommend process improvements to management.
• Partner with Intake, Medical Management, and Senior Case Management teams to ensure smooth case handoffs.
• Support implementation of workflow enhancements, automation, and quality control measures.

• Ensure clients receive timely updates and clear explanations of settlement and reduction outcomes.
• Maintain high standards of professionalism, empathy, and communication.
• Monitor quality of client interactions and documentation for consistency and accuracy.

• 3–5+ years of experience in personal injury law
  , reductions
  , or a high‑volume legal/financial operations environment.
• Proven experience owning the full reductions lifecycle (from assignment through settlement closure).
• Strong experience negotiating medical bills, liens, and provider balances
  .
• Demonstrated ability to coach, mentor, or lead team members (formal or informal leadership).
• Experience working in a KPI‑driven, performance‑based environment
  .
• Proficiency in Litify (Salesforce), Excel, and case management systems
  .
• Strong analytical, organizational, and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to work on‑site in Miami Lakes in a fast‑paced environment.