Vetco Operations Leader

Position Purpose

The purpose of the Vetco Operations Leader is to provide daily leadership to their team and hub. The Vetco Operations Leader will also partner with our retail store partners to provide an efficient and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs. The Vetco Operations Leader represents the mission and values of Petco to all partners and guests.

The Vetco Operations Leader coordinates the overall operations of their hub in partnership with store support resources and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within their teams.

• Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections.
• Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner.
• Ensure all expenses are maintained within budgeted levels.
• Establishes, models, and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return. Trains, coaches, and supports partners to do the same.
• Lead Vetco paraprofessionals to drive operational excellence and efficiencies while maintaining productive and healthy relationships with Veterinarians to drive a positive culture and cohesive team environment.
• Point person for all day‑to‑day functions of their hub including scheduling, equipment function and maintenance, fleet maintenance, inventory control and ordering, partner and DVM scheduling, team training, and handling client concerns.
• Responsible for creating a culture that fosters growth and development including, coaching, training, and accountability of paraprofessional partners, in partnership with TVM, Vet Services Support and Human Resources Business Partner (HRBP).
• Responsible for maintaining and/or growing staffing levels, which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre‑employment background checks, hiring, and training to support the business.
• Assume scheduling responsibilities for all paraprofessional partners and maintain all hub partner points in accordance with Petco’s punctuality and attendance policy.
• Develop quarterly, monthly, and weekly plans in collaboration with the TVM, track results, and ensure goal attainment.
• Interface and collaborate with Petco store partners and local VTCH team to drive a seamless partnership and customer experience.
• Maintain OSHA standards, uphold and enforce all policies of Petco.
• Develop business acumen to identify business trends that support incremental and supplemental growth as well as the mitigation of clinic cancellations.
• Manage tasks associated with selection and scheduling of veterinarians in advance of clinics in partnership with Vet Services Support.
• Partner with VTCH location management (where applicable) and Petco field leadership to identify business and relationship opportunities and lead or assist in their implementation.
• Participate and present material on clinics to store leadership partners.
• Responsible for operating a motor vehicle (car) and transporting product, equipment, and partners to their respective clinics.

• Patient care always comes first.
• Any issues with guest or hub partners are dealt with and resolved as they occur, or as soon as is possible.
• Exceptional teamwork and commitment to achieve shared goals to benefit the entire company of Petco.
• Collaborate with store support resources, Petco store personnel, and VTCH Team to drive a positive cultural and cohesive team environment!
• Perform additional duties and special projects as assigned.

The incumbent reports to the Territory Vetco Manager.

The Vetco Operations Leader must possess excellent planning skills while scheduling the hub paraprofessional partners in order to ensure adequate coverage while making sure the hub does not exceed…