Practice Manager

Position Summary The Practice Manager (PM) serves as the regional operational leader for Turnwell Mental Health Network, functioning over their assigned geography. The PM holds accountability for the full performance of one or more clinic locations — overseeing Clinic Managers, directing clinical and non-clinical teams, and driving operational, financial, and quality outcomes across every service line. This is a leadership role that requires a strategic mindset, strong business acumen, and a deep commitment to delivering exceptional mental health care  Practice Manager reports directly to their Physician Partner and the Chief Operating Officer, with a dotted-line to the Vice President of Operations.

Core Responsibilities Regional Operations Leadership Serve as the primary operational authority for all assigned clinic locations, ensuring consistent execution of organizational standards, workflows, and patient care protocols.

Oversee and support Clinic Managers across assigned locations, providing guidance, accountability, and strategic direction for day-to-day clinic operations.

Implement and sustain operational infrastructure, processes, and standard operating procedures (SOPs) that drive efficiency, compliance, and scalability.

Identify operational gaps and lead continuous improvement initiatives to optimize clinic performance, patient flow, and staff productivity.

Ensure all locations maintain regulatory compliance with federal, state, and local healthcare requirements, including HIPAA and specialty service standards (TMS, Spravato, IV Ketamine, IOP).Maintain staff schedules to ensure adequate clinic coverage across all service lines and hours of operation.

Serve as an escalation point for complex operational, staffing, or patient care issues that exceed the Clinic Manager's scope of authority.

Financial Oversight & Performance Management Maintain full accountability for regional operational expenses, ensuring costs remain within approved budgets across all assigned locations.

Assess and monitor clinic performance data on an ongoing basis, including referral source data, patient visit volumes, provider productivity, and revenue metrics, ensuring clinics are on track to meet visit budget targets.

Review and analyze financial reports, identify variances, and implement corrective action plans in collaboration with clinic leadership and finance partners.

Manage clinic-level purchasing, vendor contracts, and resource allocation to maximize operational efficiency and cost-effectiveness.

Present regular performance updates and financial summaries to the Physician Partner and COO.Team Leadership & People Management Lead, develop, and inspire a high-performing team of Clinic Managers and clinic staff, fostering a culture of accountability, excellence, and compassionate care.

Drive recruitment efforts for all open positions within the region, partnering with HR to attract and hire mission-aligned talent.

Oversee onboarding and training programs (performed by the Clinic Manager) for all new hires across assigned locations, ensuring consistency and adherence to Turnwell standards.

Conduct regular performance evaluations; provide ongoing coaching, development plans, and recognition.

Address employee relations matters proactively, escalating to HR as appropriate, and maintaining a positive, productive work environment.

Build bench strength within the region by identifying and developing future leaders.

Clinic Data & Quality Management Establish and monitor key performance indicators (KPIs) across all clinic locations, including visit volumes, no-show rates, specialty service line volume and clinical throughput metrics.

Conduct regular data reviews with Clinic Managers to assess clinic health, identify trends, and drive performance improvement.

Ensure accurate and timely reporting of operational and clinical data to organizational leadership.

Partner with clinical leadership to support quality improvement initiatives, accreditation readiness, and compliance audits.

Leverage data insights to make informed decisions about staffing, scheduling, capacity, and service line expansion.

Billing, Collections & Revenue Cycle…