Store Director - Palm

Title: Store Director

Reports to: Regional Director or SVP of Retail (as applicable)

Division: Retail

Overview:

The Store Director is a strategic, innovative and collaborative leader that is responsible for driving sales growth, maximizing profitability and ensuring efficient management of store operations and standards within their location by concentrating on Bucherer 1888’s key strengths. It is crucial that the Store Director focus on building a high-performing team that embodies the Company values, strives to deliver excellence and hospitality in every client experience and understands the importance of cultivating long-term relationships with clients, which is based upon trust.

• Drivesalesandprofitabilitybycraftingandexecutingeffectivesalesandmarketpenetrationstrategiesalignedwith the organization’s goals.
• Ensureanexceptionalcustomerexperiencebyupholdingelevatedstandardsofserviceandhospitalityand holding accountability to the team of these standards.
• Monitorandanalyzesalesperformancetoidentifygrowthopportunitiesandenhancetheutilizationofavailable tools to achieve sales targets.
• Leadthedevelopmentofhigh-performing
  
  Client
  
  Advisorsbyimplementingstrategicluxurywatchsalestraining programs that emphasize building client relationships, showcasing expert product knowledge, and mastering techniques for closing high-value sales.
• Oversee new hire onboarding and provide ongoing coaching to refine skills and sustain a high level of sales proficiency across the sales team.
• Addresscustomerinquiriesandresolveissuespromptlyandeffectively.
• Understandlocalcompetitorsandequip Client Advisorswithinsightsoncompetitorstrategiesandofferings .
• Communicatedailysalesobjectivesandtheiralignmentwithweeklyandmonthlytargets.
• Coach Client Advisorstodrivebusinessgrowthandmarketpenetration .
  • Provide timely,actionablefeedbackto
    
    Client
    
    Advisorstoenhancetheirsellingcapabilitiesandadapt strategies to fit the local market.
  • Deliverweeklycoachingbasedonperformanceinsights,focusingonoptimizingclientengagement, increasing market share, and achieving sales excellence.
• Createandexecutestrategicactivationstodrivesalesgrowth,ensuringalignmentwithregionalbusiness objectives and budgetary requirements.
• Collaborate with Client Advisorstoimplementtailoredinitiatives .
• Ensure Client Advisorseffectivelyengageinclientelingtopromoteclientloyaltyandretention ,activelyutilizingthe CRM system.
• Partnerwithdirectreportmanagerstounderstandthebusinessneedsandstrategiestodrivegrowthamongsttheteam.

• Providestrategicleadershipandoversighttostoremanagementandallsalesandsupportteamsensuring alignment with business goals and driving operational excellence across all functions.
• Fosteranenvironmentthatiscollaborativeandinspiring,encouragingteamworkandprofessional growth.
• Demonstrateahighlevelofintegrity,bymakingethicaldecisionsandupholdingcompanyvaluesinallinteractions and operations.
• Conduct regular performance evaluations, delivering constructive feedback to support professional growth. Addressperformanceissuesandattendancewithallstoreemployees,escalatingissuestoHRforpartnershipfor corrective actions and as needed.
• Ensure all team members are thoroughly versed in the brand, product offerings, systems (POS, CRM), and companystandardstodeliverconsistent,high-qualitycustomerexperiencesandmaintainoperationalexcellence.
• Continuouslyseekandrecruittoptalentfromcompetitorsknownforexceptionalclientservice,overseeing the interview, hiring, and onboarding processes.
• Collaborateonspecialprojectsasrequired.

• Overseedailystoreoperations,including service,hospitality,inventorymanagementmerchandisingandvisual presentation and security protocols in alignment with company standards. Ensure management is trained efficiently to lead store operations in Store Director’s absence.
• Managethestore’sbudget,controllingexpensesandprofitability,ensuringfinancialperformanceandbudgetalignment.
• Oversee organizational, personnel and technical management of the Store as well as employees and departments under supervision with overall responsibility (KPIs) in line with the strategy and in accordance with guidelines established by HQ
• Liaise and…