Production Scheduler

Who are we?

Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. At PCNA, we don't just create products - we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Comprehensive healthcare and benefits packages! The health and wellness of our employees is important to us, which is why we offer benefit options including medical, vision, dental, disability, and more
• Flexible scheduling
• 401k matching
• Generous paid time off and paid holidays
• PCNA Cares Share Fund - donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee's contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger

Our Values

• Delight Customers:
  Treat our customers the way you'd like to be treated.
• Work Smart:
  Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
• Think Team:
  Work together to get the job done. Be inclusive and collaborative.
• Own It:
  Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
• Say It Like It Is:
  Be candid, honest and respectful. Offer constructive insights and welcome other's input.

Our Businesses

Leed's is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories:
Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At Journal Books, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories.

Spoke's print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Production Scheduler and Expeditor is responsible for coordinating and prioritizing production workloads to ensure on-time delivery and high customer satisfaction. This role serves as a key liaison between Internal Operations, Production, Shipping, and Warehouse teams, with a strong focus on expediting urgent and same-day customer requests.

Key Responsibilities:

• Schedule and manage production workloads within the system.
• Support production planning activities to meet customer delivery requirements.
• Maintain accurate data in ERP systems and spreadsheets.
• Process and review production operation reports as needed.
• Provide expediting support between Internal Operations and Production/Shipping/Warehouse teams.
• Ensure all Same Day and Urgent Customer Requests are prioritized and expedited through the system.
• Manage order updates requiring production order label changes.
• Follow up on order status updates to ensure timely progression.
• Assist Internal Operations with product decorating and production-related questions.
• Locate, review, and understand all pertinent work order details.
• Communicate proactively with customers when orders do not ship as requested.
• Maintain a strong understanding of workflow from Internal Operations through Production, Packing, and Shipping.
• Communicate critical information to Supervisors and cross-functional teams to ensure job quality and on-time delivery.
• Support other departments or perform additional duties as assigned by supervisors or management.

Skills and Knowledge:

• Ability to multitask and manage competing priorities.
• Highly organized with excellent attention to detail.
• Ability to work independently as well as collaboratively in a team environment.
• Customer-service-oriented mindset with strong follow-up skills.
• Excellent written and verbal communication skills.
• Ability to positively interact with multiple departments across the organization.

Minimum Qualifications:

• High School Diploma or equivalent required.
• English required; bilingual skills preferred.
• 1-3 years of experience in production scheduling, expediting, manufacturing operations, logistics, or a fast-paced operations environment
• Computer proficient with experience entering, updating, and validating data in ERP or order management systems
• Proficiency in Microsoft Office, specifically Excel (sorting, filtering, basic formulas)
• Basic understanding of production or…