Retail Cosmetics Sales Counter Manager - Lancome, West Dade Miami International

Retail Cosmetics Sales Counter Manager - Lancome, West Dade Miami International - Full Time

As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer's beauty and style preferences. You will inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long‑lasting connections.

With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow‑up, and consistent, personalized service.

In addition to meeting and exceeding sales goals, you will analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.

• 3‑5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Physical ability to stand for at least two consecutive hours, lift at least 25 lbs., stoop, kneel, crouch, climb ladders, and reach above eye level.
• Requires close vision, colour vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

• Competitive pay and performance‑based incentives.
• 401(k) match, health, vision, dental, life, and disability insurance options.
• Paid time off and eight paid holidays.
• Merchandise discounts, annual merit review, and an Employee Assistance Program.
• Additional benefits based on location, job level, classification, and length of employment.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.