Retail Sales Ambassador - Mens, Westland

Job Overview

As an Ambassador you are an exceptional colleague who drives sales through connecting with customers and sharing vendor product knowledge to upsell and suggest additional items. You will drive sales by cultivating a repeat clientele and serving as the expert for the vendor/brand/area you represent. You will also regularly communicate specific customer needs and shopping patterns to your leadership team and the vendor community and execute strategic merchandising initiatives for the vendor/brand/area.

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure the sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company averages
• Build brand‑specific clientele to support local marketing
• Execute vendor and non‑vendor events to increase sales
• Actively plan, organize, and lead customer‑facing vendor‑sponsored events with the vendor community, ensuring sales and participation goals are met
• Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities

• Demonstrate ability to build relationships and convert customers into clients
• Energetic and positive attitude
• Possess vision and creativity
• Self‑starter, able to work independently and as part of a team; must have excellent time‑management skills
• Ability to effectively communicate and present information to customers, peers, and all levels of management
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments
• Comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Minimum of 1 year previous selling or retail experience required

• Lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision
• Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions

We offer a dynamic, inclusive environment with competitive pay and benefits. Access the full menu of benefits offerings here:

• Health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Community involvement through Colleague Resource Groups and volunteer opportunities
• Merchandise discounts
• Performance‑based incentives and bonuses
• Annual merit review
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Medical, vision, dental, life, and disability insurance options
• PTO accruals and holidays

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.