Retail Fragrances Sales Associate - Womens, West Dade Miami International

Retail Fragrances Sales Associate – Womens, West Dade Miami International – Full Time

Be part of an amazing story.

Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years. A story about innovation and tradition, inspiring stores and irresistible products, the Macy's 4th of July Fireworks, and the Thanksgiving Day Parade. We've been part of memorable moments for countless customers and colleagues. Those stories are part of what makes this a special place to work.

As a Fragrance Sales Associate you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences, making them feel confident, valued, and inspired. Demonstrating and selling a wide range of fragrances and related beauty products, you educate customers on notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.

• On the floor they focus on the customer – offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships.
• Throughout the day they maintain a shoppable space by merchandising new receipts, processing damages, testers and select merchandise to return to vendors, updating signs and pricing, and supporting any needed merchandise moves.
• They always finish strong – sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name.
• We believe service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• We know that excellence is a journey – we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, and demonstrating fragrances with tailored product recommendations.
• Drive sales and loyalty by using client tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services.
• Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology.
• Be comfortable communicating and collaborating with customers and colleagues.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• At least 1 year of customer service or selling experience required.

• Talking, lifting, constant moving, standing, and reaching with arms and…