Shift Lead

The Shift Leader directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Leader is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Leader assists the store management team in maintaining store conditions, quality, safety, security, and sanitation programs.

The Shift Leader is responsible for excellent customer service. Accomplishes all job duties in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description.

• Responsible for opening and closing the store according to established procedures
• Directs and monitors the day-to-day activities of full-time/part-time store team members
• Communicates with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds
• Documents complaints and takes follow-up steps to correct the source of the complaint
• Conducts front‑end administrative procedures, including cash counting, till preparation, cash drops, cash pick‑ups, and verification of cash tills, as well as the sale or return of gift cards
• Completes electronic store reports and conducts bag/video checks, reporting results to the Store Manager
• Performs cashier duties when necessary
• Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to the Store Manager or District Manager
• Responds promptly to vendors, including receiving loads and deliveries
• Stocks within all departments
• Ensures the store operates in compliance with company health and safety standards
• Handles emergency management, such as evacuation procedures, appropriately
• Protects company property, funds and merchandise
• Ensures that loss‑prevention procedures are followed daily
• Responsible for store sanitation and completing sweep logs during the assigned shift
• Serves as the first contact for media and regulatory visitors and refers contact to the Store Manager
• May participate in the panel interviewing process but does not have the authority to make hiring decisions
• Performs other duties, including working in other departments, as assigned

• Must be 18 years of age
• High School diploma or equivalent required
• Comprehensive product knowledge and the ability to train other team members
• Previous training or supervisory experience is a plus
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance, and performance management
• Proficiency in basic math skills required, including addition, subtraction, multiplication, and division
• Must be able to read, write and speak in English
• Demonstrate effective oral and written communication and interpersonal skills
• Language proficiency in Spanish or other languages is a plus
• Must be dependable and flexible
• Ability to travel to multiple work locations
• Excellent customer service, teamwork, and problem‑solving skills
• Must adhere to the uniform dress code

• Requires the ability to reach, bend, balance, lift and transport various objects weighing 20‑50 lbs repeatedly throughout the shift; at times, product weight may reach 50‑80 lbs
• Must have the ability to stand, walk and move about for extended periods of time
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks