Automotive Internet Sales Associate

Automotive Internet Sales Associate
Customer Experience Focus | Lead Generation | High-Energy Sales Opportunity
Krause Auto Group
Be the First Impression. Build Relationships. Drive Sales Success.

Krause Auto Group is seeking an enthusiastic, customer-focused Automotive Internet Sales Associate
to become the first point of contact for prospective customers. In this role, you'll engage customers through phone, text, email, chat, and online inquiries—building relationships, scheduling appointments, and helping drive vehicle sales.

If you enjoy helping people, thrive in a fast-paced environment, and are motivated by performance and customer satisfaction, this is an outstanding opportunity to build a long-term career with a growing automotive organization.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

• Free Health Insurance Option Available
• 401(k) with Company Match
• HSA Company Contributions
• Dental & Vision Insurance Available
• Paid Vacation, PTO & Holidays
• Career Advancement Opportunities—we promote from within
• Employee Discounts on Vehicles, Parts & Service
• Family-Owned and Operated Culture
• Long-Term Career Stability
• Ongoing Training and Professional Development
• Competitive Compensation with Performance Incentives

As an Automotive Internet Sales Associate
, you'll help create an outstanding customer experience while converting online and phone inquiries into showroom appointments and vehicle sales opportunities.

• Respond quickly to internet, phone, text, chat, and third‑party leads
• Build rapport with customers through friendly, professional communication
• Answer vehicle, pricing, financing, and dealership questions accurately
• Qualify customer needs, trade information, timeline, and purchasing goals
• Deliver an exceptional first impression with every interaction

• Schedule qualified showroom appointments for the sales team
• Confirm upcoming appointments and follow up with customers before their visit
• Re‑engage customers who missed appointments or have not yet purchased
• Coordinate with Sales Consultants to ensure every customer receives a seamless showroom experience
• Help maximize appointment show rates through proactive communication

• Maintain accurate customer records within the CRM system
• Document every customer interaction, appointment, and follow‑up activity
• Complete all assigned CRM tasks and maintain organized lead management
• Execute dealership follow‑up campaigns for unsold customers, lease maturities, equity opportunities, and previous owners
• Generate reports and assist management with lead tracking as needed

• Deliver outstanding service that reflects the dealership's commitment to customer satisfaction
• Follow up after appointments and vehicle purchases
• Encourage satisfied customers to leave online reviews
• Support dealership events, promotions, and marketing initiatives
• Help build lifelong customer relationships that generate repeat and referral business

• Outstanding communication and relationship‑building skills
• Positive, energetic, and customer‑first attitude
• Strong organizational and time management abilities
• Ability to multitask in a fast‑paced environment
• Comfortable working with performance goals and measurable results
• Excellent follow‑up and attention to detail
• Strong computer skills and ability to learn CRM software quickly
• Professional phone etiquette and written communication skills
• Team‑oriented mindset with a desire to continuously improve

• High school diploma or equivalent required
• Previous customer service,…