Customer Service Representative – Sales | $17​/hr + Commission

Customer Service Representative

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out.

If that sounds like you, this role is a great fit.

Guide customers through questions, concerns, or challenges they encounter while using the product or service. Listen actively to understand the root of the issue and provide clear, effective solutions. Record detailed call information for auditing, reporting, and follow-up purposes. Maintain and update customer records to ensure accurate and current information. Identify opportunities to introduce customers to new or enhanced services that meet their needs.

Provide recommendations and guidance in a way that adds value and enhances the overall customer experience. Engage with potential customers, transforming every call into a meaningful sales opportunity. Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs. Promote and sell products by clearly highlighting their features and benefits, driving customer excitement.

Required:

High school diploma or GED, 6+ months of customer service experience, strong computer navigation skills, solid business and sales knowledge, conversational, patient, and confident communication style with a positive attitude, ability to build rapport quickly, overcome objections, and effectively influence customers to drive sales. Preferred:
Sales experience, experience in industries such as insurance, real estate, or other commission-based sales environments.

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

What We Offer:

Performance-based bonus potential, complimentary coffee available, free on-site parking, dedicated break rooms for rest and relaxation, health, dental, and vision coverage with HSA options, paid time off, flexible pay options: daily or weekly pay, 401(k) retirement plan, leadership development programs designed to support career growth and advancement, professional and personal development through open-access courses via Alorica Academy, paid training and tuition reimbursement, employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more, employee assistance program for personal and professional support, additional voluntary benefits to meet your individual needs.

Our Values Bold – We challenge conventions and take smart risks. Relentless – We deliver results, no matter what it takes. Connected – We work as One Alorica because we're stronger together. True – We show up as our authentic selves, every single day.