Loss Prevention Officer Call

Loss Prevention (Security) Officer Overview:

This team member will ensure the safety and tranquil stay of resort guests and employees, enforce the hotel policies and procedures, and record in writing any assigned tasks. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

• Patrol hotel property to ensure the safety of guests and employees and protect all hotel assets.
• Answer house calls to assist guests and associates with safety, security, and hotel operations.
• Initiate and follow‑up on investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates, ensuring all documentation, reporting, and witness statements are completed promptly.
• Write incident and accident reports, monitor investigations to timely conclusion, and ensure appropriate follow‑up with guests, visitors, and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including camera monitoring, shift activity log, codebook, and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by issuing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort special guests requiring privacy when entering/exiting the hotel through keyhouse areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems, and closely monitoring security of building doors, service areas, delivery areas, and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling hotel property.
• Maintain a professional attitude and appearance.

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts.
• Must communicate effectively by telephone, e‑mail, radio, and reporting.
• Must have basic computer knowledge.
• Must reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR certification is preferred.
• Must remain calm and professional during stressful situations.
• Must have a valid driver’s license with a driving record in good standing.
• Must work a flexible schedule, including day, evening, overnight shifts, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

EEOC is the Law Poster.