Smart Home Installation Technician - Plant

Benefits

• Competitive, transparent compensation.
• Medical, dental, and vision.
• Life & disability insurance.
• Voluntary insurance (accident, hospital, critical care).
• 401(k) with company match.
• Paid vacation & sick time.
• Paid parental leave.
• Employee resource groups (ERGs).
• Flexible environment.
• 95% promote from within.
• Employee assistance program (EAP).
• Associate purchase discount program.
• And so much more.

As a Smart Home Installation Technician, the primary function of this position is to deliver professional in‑home installation, configuration, and support of smart home products to create a seamless and easy‑to‑use connected home experience. The Smart Home Installation Technician is also responsible for identifying customer needs, recommending additional products and services, and optimizing system performance to enhance the overall connected home environment.

Your contributions will drive customer satisfaction, increase product and service adoption, and support the growth of Smart Home Services at CITY.

Location:

Field‑based – Tampa & Orlando Markets.

Reports To:

Director of Operations.

Compensation:
Starting at $27 hourly.

• Installation & Technical Execution (40%)
  • Install and configure smart home devices: cameras, doorbells, locks, sensors; smart lighting, thermostats, speakers; TVs, networking equipment, hubs.
  • Perform device pairing, app setup, and system integration.
  • Ensure all devices are fully operational and optimized before leaving.
  • Troubleshoot connectivity, Wi‑Fi, and device compatibility issues.
• Smart Home System Setup & Integration (20%)
  • Configure home networks (routers, mesh systems, signal optimization).
  • Integrate multi‑device ecosystems (Alexa, Google, Apple, Smart Things).
  • Set up automations, scenes, and user controls.
  • Ensure seamless performance across all connected devices.
• Customer Experience & Education (15%)
  • Walk customers through system functionality and usage.
  • Provide hands‑on training for apps, controls, and automations.
  • Deliver a white‑glove experience inside the home.
  • Build trust and confidence with non‑technical customers.
• In‑Home Consultation & Upselling (10%)
  • Assess the customer’s current smart home setup.
  • Identify gaps and recommend additional products/services.
  • Present solutions across categories: security, lighting, networking, entertainment, climate.
  • Drive incremental product sales during service visits.
• Operational Excellence (5%)
  • Manage daily schedule and appointments efficiently.
  • Document work completed, time spent, and products installed.
  • Adhere to safety standards and company procedures.
  • Maintain tools, inventory, and service vehicle.
• Additional duties and responsibilities (5%)
  • Support new product introductions, pilot programs, and expansion into additional product line ups.
  • Recommend process, tooling, and material improvements to reduce defects and installation time.
  • Ensure compliance with safety standards, vehicle policies, and in‑home conduct expectations.
  • Adhere to all assigned Standard Work and Role and Responsibilities for your role.
• Additional duties may be assigned as needed, beyond those listed in the responsibilities.

• Technical Skills
  • Smart home ecosystems:
    Alexa, Google Home, Apple Home Kit, Z‑Wave.
  • Home networking:
    Wi‑Fi, routers, mesh systems, IP basics.
  • Low‑voltage wiring and basic electrical knowledge.
  • Audio/Video setup: TVs, speakers, streaming devices.
  • Security systems: cameras, sensors, smart locks.
• Soft Skills
  • Strong customer service mindset.
  • Ability to explain technology simply.
  • Consultative selling/upselling ability.
  • Problem‑solving and adaptability.
  • Time management and professionalism in‑home.

• Education & Experience
  • High school diploma or equivalent required.
  • 1–3+ years of experience in Smart home installation, IT, AV, security, or electrical work.
  • Experience working in customer homes preferred.
• Work Environment & Schedule
  • In‑home service environment (residential).
  • Typical 8–10 hour shifts depending on route.
  • Local travel daily between customer homes.
  • Weekend and evening availability required.
• Physical Requirements
  • Lift/move 50+ lbs (TVs, equipment).
  • Climb ladders, crawl, kneel, and stand for extended periods.
  • Work in varied home environments…