Residential HVAC Supervisor

Overview

Are you looking to level up your career and transition into leadership? Frank Gay Services is seeking an Residential HVAC Service Supervisor ready to TradeUP to a new opportunity. If you're passionate about leading teams, ensuring customer satisfaction, and driving performance, this is the position for you!

$65,000 - $80,000+/yr

• Weekly Pay
• Monthly Performance Bonus
• Medical, Dental, Vision
• Paid Time Off (PTO)
• Paid Holidays
• Birthday Paid Off
• Company Paid Life Insurance
• 401(k) Matching
• Tuition & Education Assistance
• Company Phone and Laptop
• Access to Company Vehicle While on the Job

The HVAC Service Supervisor reports directly to the HVAC Service Manager and is primarily responsible for supervising all AC Service & Maintenance Technicians. This role facilitates training and coaching of technicians, ensures complete customer satisfaction, and resolves escalated customer complaints. You will coach and train technicians on customer service, sales, technical & mechanical knowledge, and company products and services.

As an HVAC Service Supervisor, you will coordinate and manage Field Service Technicians, increase business volume and customer base, and manage staff to meet and exceed customer expectations. Your responsibilities include:

• Partnering Across Departments: Collaborate with installation, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers by company standards and procedures.
• Customer Resolution: Follow up and resolve escalated customer disputes/complaints, ensuring effective and long-term problem resolution.
• Performance Monitoring: Act on the department’s projected and forecasted performance goals, including average ticket per call, percentage of sales leads, average callbacks, and number of COD calls completed.
• Feedback and Support: Provide regular feedback to the Service Line Operations Manager and consistent support, professional development, and coaching to all service technicians.
• Technician Communication: Maintain effective communication with each technician to ensure clear understanding of goals and expectations.
• Weekly Meetings: Plan, develop, and lead weekly technician meetings with appropriate, positive, and balanced content.
• Safety Integration: Ensure that safety topics are incorporated into coaching conversations, weekly meetings, and training sessions.

• Experience: At least five (5) years of HVAC residential service experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems. At least three (3) years of HVAC Service Technician experience with the ability to train others.
• Outdoor Work: Must be willing to work outdoors in any weather conditions.
• Physical Dexterity: Must occasionally lift and/or move 75+ pounds
• Travel: Some local travel is expected for this position.