Warehouse Operations Manager

Warehouse Operations Manager

We are looking for an experienced, bilingual (Spanish and English) highly motivated, hands-on Warehouse Operations Manager to assist in our Miami Warehouse. The Warehouse Operations Manager is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans. This role manages or assists in managing a warehouse that totals between 100,000 and 500,000 sq.

ft. The tracking and recording of equipment hours, assurance that equipment maintenance schedules are followed, and employee meetings are conducted.

• May hire and train new staff or assist management with this process.
• Coordinates and oversees the day-to-day workflow of subordinate staff in the department.
• Assists the Manager with employment actions, including discipline and termination of employees in accordance with company policy.
• Assists in developing a program to train and motivate personnel for increased effectiveness.
• Matches the skill and background of personnel to work required.
• Develops and maintains a productive staff by creating programs for hiring, training and professional development.

• Ensures the safe, clean, and efficient operation of the warehouse to meet service standards.
• Ensures proper labor coverage for daily workload.
• Develops and ensures compliance with both internal and external SOPs.
• Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations.
• Makes recommendations to the Warehouse, Facility or Branch Manager on programs to improve warehouse operations.
• Interacts with customer daily and attends regular customer meetings.
• Directs the operations of the warehouse personnel to achieve prescribed objectives.
• Develops and implements daily plan for allocating equipment to jobs.
• Responsible for the management of equipment and supplies.
• Coordinates the maintenance of equipment with local vendors.
• Maintains a professional and courteous relationship with customers and ensures that all personnel do the same.
• Supervises all inbound and outbound shipments to ensure they are carried out accurately and in a timely manner.

• Working knowledge of Microsoft Office applications
• Working knowledge of warehouse / mechanical equipment
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary.
• Ability to work in fast paced environment.
• Ability to handle changing priorities and use sound judgment in stressful situations.
• Experience with seasonal work forces is a plus, but not required.
• Experience with developing and implementing performance metrics and process improvement.
• Excellent talent management and team building skills.
• Experience with writing reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Excellent verbal, non-verbal, and written communication skills
• Excellent customer service skills specifically with external clients
• Excellent analytical and mathematical skills
• Bilingual English/Spanish is essential
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.

• High school diploma or equivalent required.
• 5+ years of hands-on supervisory experience in a multi-client, 3PL warehouse, fulfillment and distribution facility
• Experience with Warehouse Management Systems (Cargo Wise preferred)

• Must be able to stand/walk for up to 10-12 hours.
• Lift and move totes up to 50 pounds.
• Walking in the warehouse and around area with great frequency; facilities are over a quarter mile in length.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.
• Regular bending, lifting, stretching, and reaching both below the waist and above the head.