Customer Sales & Service Representative , Front Counter

Position:
Customer Sales & Service Representative I, Front Counter

Provide exceptional customer service by interacting with customers both in person and over the phone, assisting them with product inquiries, billing issues, and troubleshooting service problems. Responsibilities include selling and promoting Mediacom products and services, resolving billing concerns, processing payments, scheduling service appointments, and maintaining equipment and inventory. All tasks should align with company policies and procedures.

• Achieve sales and retention targets by following established departmental policies and procedures.
• Assist customers in selecting and purchasing products and services that meet their needs.
• Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage.
• Stay informed of current marketing campaigns and offers and effectively communicate these to customers.
• Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary.
• Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies.
• Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls.
• Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times.
• Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards.
• Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings.
• Responsible for taking incoming calls from customers to identify root cause of customer issue and seek to provide resolution.
• Perform additional duties as directed by supervisor.
• Maintain regular attendance.

• High school diploma or GED required.
• 1‑3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash, payments, and basic reconciliation procedures.
• Strong communication and relationship-building skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Intermediate to advanced PC skills required.
• Ability to stand for extended periods.
• Must have a valid driver’s license, satisfactory driver record; occasional travel to other sites within the region.
• Availability to work evenings, weekends, holidays, and overtime as necessary.
• Familiarity with data entry and customer management systems.

• Health, vision, and dental insurance.
• Paid vacation, holidays, and flex paid time off.
• 401(k) with generous company match.
• Employee discounts on Mediacom services where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services is provided.
• Education enrichment up to $5,000 per year for qualified employees.
• Employee wellness program.

The salary range for this position is $15.00 – $16.25 an hour.

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including but not limited to recruitment and hiring; job assignments;

performance management; rewards; promotions; training and development; reassignments; discipline; and separations.