Digital Banking Specialist

Digital Banking Specialist

Park State Bank – Hibbing, Minnesota, United States. Accounting/Finance.

Core Values: Growth, teamwork, responsive, transparent, and innovative. Park State Bank is committed to living these values in all of its work.

Mission: Deliver exceptional client service, strategic banking solutions and a community‑friendly experience.

Position Summary: The Digital Banking Specialist supports the administration, maintenance and daily operations of the bank’s consumer digital banking platform (Banno Digital Platform). This role is the key internal resource for employees, providing digital banking support, troubleshooting, and ensuring a seamless customer experience across online and mobile channels.

Digital Banking Support & Customer

Experience:

• Serve as a subject‑matter resource for consumer digital banking products and services within the Banno platform, including online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls.
• Provide support to employees and customers with digital banking needs, including login assistance, troubleshooting, enrollment support, and general navigation guidance.
• Resolve digital banking issues promptly while escalating system or service concerns as appropriate.
• Partner with Retail, Treasury Management and Operations teams to support digital banking adoption, onboarding and customer education.

Digital Banking Operations & Administration:

• Perform daily operational functions within Banno and related systems, including user maintenance, entitlements, service enrollment, reporting and issue resolution.
• Monitor digital banking reports and perform routine system maintenance and cleanup activities.
• Support integrations between Silver Lake and Banno by assisting with troubleshooting account visibility issues, data discrepancies and service interruptions.
• Support testing, implementation and rollout of digital banking updates, enhancements, integrations and new features.

Procedures, Training & Continuous Improvement:

• Maintain digital banking procedures, job aids and internal documentation to ensure consistency and accuracy.
• Assist with the development of training materials and serve as a resource for frontline and support staff on digital banking products and processes.
• Identify operational issues and recommend process improvements to enhance efficiency and the overall digital banking experience.
• Assist in gathering employee and customer feedback to support ongoing product and service enhancements.

Compliance & Professional Development:

• Maintain knowledge of and comply with all applicable bank policies, procedures, regulatory requirements and information security standards, including BSA and AML requirements.

Education: Preferred: 2‑year or 4‑year accounting, business or related degree.

Experience:

• 2+ years with digital banking platforms, preferably Banno Digital Platform or similar systems.
• Familiarity with core banking systems, preferably Jack Henry Silver Lake.

Other

Skills and Abilities:

• Effective communication and collaboration skills, supporting both employees and customers.
• Ability to manage multiple priorities and work independently.
• Understanding of banking regulations and operational controls preferred.
• Strong analytical and critical thinking skills.
• Attention to detail and ability to maintain confidentiality and manage sensitive information.
• Knowledge of relevant fraud detection tools and software.
• Resourceful, well‑organized and able to multitask.

• Timely execution of Rocks, To‑Dos and active participation in L10 meetings.
• Demonstration of Core Values.
• Fraud Loss Volume.
• Audit Performance.

Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and…