Coach​/Ops Mgr Trainee

Position Summary

Leads and develops teams effectively by teaching training and actively listening to associates, touring stores, and providing feedback. Tourto Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives, merchandising and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives for example store of the community and community outreach programs, ensuring customer needs, complaints and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition and promoting a belonging mindset in the workplace. Coordinates and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, and building accountability for results.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and guiding application of processes and practices.

• Respect the Individual:
  Build high‑performing teams, embrace diversity, and create a workplace where associates feel seen, supported, and connected.
• Respect the Individual:
  Collaborate, build trust, communicate with impact, energy, and positivity to motivate and influence.
• Respect the Individual:
  Attract, retain, empower, develop talent, and recognize contributions and accomplishments.
• Act with Integrity:
  Maintain and promote the highest standards of integrity, ethics, and compliance while supporting the company’s goal of becoming a regenerative company.
• Act with Integrity:
  Demonstrate selflessness, humility, self‑awareness, honesty, fairness, and transparency.
• Serve Customers and Members:
  Deliver results while prioritizing the customer, adapting to how, where, and when customers shop, and applying EDLP and EDLC business models.
• Serve Customers and Members:
  Make decisions based on data insights and analysis, balancing short‑ and long‑term priorities and considering customers, associates, shareholders, suppliers, partners, and communities.
• Strive for Excellence:
  Display curiosity, learning, calculated risk‑taking, resilience, and encourage learning from mistakes.
• Strive for Excellence:
  Drive continuous improvements, adopt new technologies and skills, and support others through change.

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training is required.

For facilities that sell only ammunition, a current state‑issued Certificate of Eligibility may be required.

Assists in attending and completing all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Bachelor of Science in…