Site Account Manager, Iron Range

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 08/28/2026

We are looking for a Site Account Manager, Iron Range to join our Site Account Management team. In this role, you will build and maintain long-term relationships with key customer stakeholders while promoting Metso's aftermarket solutions and services. You will be responsible for identifying growth opportunities, coordinating customer-facing activities, and driving profitable business growth through exceptional account management, contributing to increased customer satisfaction and long-term business success.

You will report to the Director, MA Mining Service Sales East.

This role is based in Minnesota, with flexible and hybrid working options available.

This role includes approximately 75% travel to customer sites throughout the Iron Range region and requires frequent overnight travel.

You will join a team of Site Account Management professionals focused on delivering profitable growth through strong customer relationships and value-added service solutions. Our team plays a key role in supporting customer operations, maximizing aftermarket opportunities, and strengthening Metso's presence at customer sites, with a shared focus on delivering exceptional customer value and long‑term partnership success.

We collaborate closely with customers, field service teams, technical sales support, capital sales teams, operations, product specialists, and other internal stakeholders. Our team is based across North America, and our ways of working emphasize open communication, collaboration, accountability, customer focus, and getting things done together.

• Build and maintain strong relationships with key customer stakeholders at assigned mining sites.
• Identify aftermarket sales opportunities and communicate capital project opportunities to capital sales teams.
• Coordinate customer-facing activities across Metso functions to ensure a seamless customer experience.
• Develop a deep understanding of customer operations, business needs, and strategic objectives.
• Lead site sales activities in collaboration with cross‑functional teams and internal stakeholders.
• Support account planning activities, including relationship management, budgeting, sales roadmaps, and growth strategies.
• Maintain accurate information related to installed equipment, operational performance, maintenance shutdown schedules, and business opportunities.
• Drive customer satisfaction initiatives, including survey coordination, continuous improvement activities, and support for accounts receivable collection efforts.

• Bachelor's degree in Engineering or an equivalent combination of education and experience.
• Minimum of 5 years of experience in sales, account management, or a customer-facing role within an industrial environment.
• Strong relationship-building skills with the ability to influence and engage stakeholders at multiple organizational levels.
• Ability to manage multiple priorities, work independently, and perform effectively in a fast‑paced environment.
• Strong leadership, communication, presentation, and collaboration skills.
• Proficiency with Salesforce, Microsoft Excel, Word, and Outlook.
• Experience with minerals processing equipment and applications within mining and quarry operations is strongly preferred.
• Nice to have:
  Experience with field service, equipment repair, crushing and…