Front Office Specialist Hickory, NC

As a Front Office Specialist, you will engage directly with our patients and be the face of our business. You will ensure an exceptional patient experience by performing a wide variety of complex administrative tasks to support patient care delivery. You will use your problem‑solving skills to overcome challenges in a fast‑paced environment where you’ll never have the same day twice.

• Working at the reception desk, answering phones, and greeting and communicating with patients, clinical staff, and providers.
• Checking in patients and properly documenting registration.
• Verifying insurance and other pertinent patient information.
• Collecting co‑pays and payments from patients.
• Entering charges and payments into the software system.
• Other duties as assigned.

• High School diploma or GED is required.
• Willingness to work flexible schedules including evenings, weekends, and holidays.
• Strong organizational, time‑management, and problem‑solving skills.
• Six months of related customer service experience and/or training preferred.

Rock Oak Services Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.