Eligibility Specialist ; IMC

Overview

Catawba County Social Services is seeking an individual who can provide outstanding customer service, enjoys helping people from all walks of life, possesses strong organizational and multi-tasking abilities, and who would thrive in a fast-paced environment for an Eligibility Specialist I (IMC I) position. In the Eligibility Specialist I position, you will provide front-facing customer service to citizens regarding the Economic Services programs, including interviewing and connecting them to appropriate services.

• Interview walk-in clients to determine if eligible for expedited processing of benefits
• Research and updates in NCFAST database system, including entering of applications and recertifications
• Answer a large volume of incoming calls
• Investigate and answer program specific inquiries
• Obtain appropriate paperwork from clients
• Mail forms and assist caseworkers with special projects
• Distribute mail and reports
• Complete and run reports
• Obtain documentation from Register of Deeds as needed

• Associate’s degree in Human Services, Business, or a closely related field; OR
• High school diploma or GED equivalent and 2 years of demonstrated experience with mathematical work and/or public contact involving interviewing, gathering, and compiling information, plus 1 year of experience as an Income Maintenance Caseworker; OR
• High school diploma or GED equivalent and 3 years of demonstrated experience with mathematical work and/or public contact involving interviewing, gathering, and compiling information
• Ability to multitask and remain organized
• Outstanding customer service skills with the ability to work with a variety of people
• Excellent analytical and problem-solving skills
• Ability to answer a multi-line phone system and a large volume of calls
• Ability to answer the phone and research/type into a computer system simultaneously
• Strong computer skills with the ability to maneuver in complex software systems, including excellent typing and keyboarding skills

• Working with a dynamic team dedicated to providing excellent customer service
• Interaction with a variety of people on a daily basis
• A challenging environment where you can use your high-level technical skills
• A professional office environment
• Job stability in a committed organization, with a nice benefit package
• A rewarding career, impacting the lives of others