Customer Service Representative

Job Title

This position requires customer service skills and knowledge of the water and sewer utility services, fees and billing procedures or similar utility services. Ability to accurately operate and balance a daily cash drawer to collect all City revenue is required.

Collects payments for water bills, dumpster rentals, parking tickets, civil citations, returned checks, water and sewer taps, fire permits and other miscellaneous payments.

Processes beer and wine license tax payments.

Answers customer telephone calls; answers customer questions or refers to appropriate personnel

Opens and distributes mails; processes all payments received.

Updates and maintains files.

Generates work orders to activate, terminate services, and make repairs; contacts technicians via radio.

Operates and maintains cash drawer; balances receipts daily.

Processes returned mail and researches customers.

Processes deposits from other departments.

Assists supervisor by working with customers to make payment arrangements.

Performs other related duties as assigned.

Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Knowledge of modern office principles and practices.

Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.

Knowledge of billing and collection procedures.

Skill in the operation of computers and other standard office equipment.

Skill in planning, organization, and decision making.

Skill in oral and written communication.

PHYSICAL DEMANDS:
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light or heavy objects.

WORK ENVIRONMENT:
The work is typically performed in an office.

PLEASE NOTE:

Applicants must meet the City criteria for an acceptable driving record.

The City of Hickory provides a generous benefit package, in addition to salary:

• 11 paid holidays
• 12 paid sick leave days per year
• Paid vacation
• City-paid individual health insurance (H.S.A.)
• Low-cost dental and vision insurance
• Employee Assistance Program – 5 FREE visits
• 14.35% contribution per employee to the NC Local Government Retirement System
• Up to 5% matching contribution to 401k
• Free Life insurance of 1.5 times salary up to ($125,000)
• Tuition Assistance Program
• On-site Wellness Clinic
• A selection of voluntary benefits such as additional life insurance, dependent life, Short-term disability insurance, accident, and critical illness insurance;
  All at very competitive rates.
• Benefits package valued at over ($15,000) annually.

* Employees working in seasonal/part-time positions are not eligible for benefits.