Airport Customer Service Representative

This position performs customer service duties. An incumbent in this position may be designated as Customer Service Representative I.

This is a Full-Time position; schedule hours are Wednesday's 3:00 PM - 7:00 PM, Thursday's, Friday's and Saturday's 7:00 AM - 7:00 PM

Salary depends on qualifications.

• Greets customers and ensures their comfort as they come into the F.B.O.
• Assists in taking care of customer and pilot needs.
• Accepts customer requests for service.
• Answers customer telephone calls; answers customer questions or refers to appropriate personnel.
• Processes all payments received.
• Updates and maintains files.
• Processes fuel and FBO service invoices and customer receipts.
• Operates and maintains cash drawer; balances receipts daily.
• Provides additional assistance to customers as needed, such as catering, hotel reservations, ground transportation, etc.
• Able to work on a computer-based system.
• Has a good understanding of customer service in an airport environment.
• Performs other related duties as assigned.

• Knowledge of modern office principles and practices.
• Knowledge of department and city policies and procedures and federal, state, and locallaws and regulations.
• Knowledge of billing and collection procedures.
• Skill in the operation of computers and other standard office equipment.
• Skill in planning, organization, and decision making.
• Skill in oral and written communication.

PHYSICAL DEMANDS:

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.

The employee occasionally lifts light or heavy objects.

WORK ENVIRONMENT:
The work is typically performed in an office.

PLEASE NOTE:

Applicants must meet the City criteria for an acceptable driving record.