Front Office Assistant

Bilingual Front Desk /FOAAbout Smile Starters Smile Starters is a general dental practice serving children and young adults ages 1–21. We are dedicated to educating our patients on best practices for lifelong oral health. Working with the youngest members of our community allows us to achieve long-term results, which is highly rewarding for our team of Hygienists and Dentists. Many of our former patients now bring their own children to us — a testament to the care and relationships we build.

This position provides an opportunity to assist in communication with non-English speaking patients and their families while performing front desk and clerical duties in a busy, supportive office environment.

Job Duties / Responsibilities Greet and communicate with patients and families in a friendly, professional manner

Check in patients and update necessary paperwork and electronic records

Answer incoming phone calls and respond to patient inquiries

Schedule new and follow-up patient appointments

Confirm appointments via phone, text, or email

Follow up with patients who missed appointments

Check out patients, including collecting patient portions of visits and scheduling future appointments

Reconcile procedures performed with those billed

Process insurance claims and verify eligibility

Interpret for clinical staff and patients as needed

Perform other duties as assigned to support the team Ideal Candidate Associate’s degree or higher

Desire and aptitude to learn and grow in a dental/medical office

Minimum of 1 year experience in a medical or dental office

Familiarity with NCTracks a plus Strong computer skills

Friendly, professional demeanor and excellent communication skills

Bilingual in Spanish and English (required)
Requirements“Can-do” attitude and willingness to help the team Experience in a dental or medical office environment

Fluent in Spanish and English Benefits Competitive  salary with performance incentives

Paid time off Health, dental, vision insurance, short term disability, and supplemental life insurance

Company paid Basic Life Insurance and Long-Term Disability Retirement plan options

Friendly, supportive, and collaborative team environment

Opportunity for career growth within a well-established pediatric-focused practice

Requirements“Can-do” attitude and willingness to help the team Experience in a dental or medical office environment

Fluent in Spanish and English Please send/share resume
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