Patient Access Representative, Senior

The Patient Access Representative, Team Lead is responsible for providing feedback on daily scheduling, pre-registration and registration processes and staffing issues to the Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties assigned.

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

• Assist manager in creating staff schedules and ensures adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
• Promotes and demonstrates excellent customer service
• Maintain QA statistics (Including patient wait times, etc.) and report results to manager
• Oversees the daily activities of the scheduling, pre-registration and registration areas to insure department standards are met
• Assists manager in educating registration staff of any changes pertinent to their roles

Demonstrates ability to organize, perform and track multiple tasks accurately in short time frames, have ability to work quickly and accurately in a fast paced environment while managing multiple demands ability to work both independently and collaborate as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

• Wide range of benefits options
• Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs
• HSA
• 401(K) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with Optum Rx
• Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft
• Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
• Free travel and entertainment discount program to ensure you enjoy your time away from work

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction.

If you are passionate about changing lives, we are looking for you!

High school diploma or equivalent required

Associates degree in Business, Finance, Health Info Management, or related field preferred.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment:
Minority/Female/Disabled/Protected Veteran

• Job Identification 322405
• Job Category Revenue Cycle Management
• Posting Date 02/27/2026, 01:49 PM
• Degree Level High School Diploma/GED
• Job Schedule Full time
• Job Shift Day
• Locations 420 N Center St, Hickory, NC, 28601, US
• Facility Name Frye Regional Medical Center