Help Desk Technician

Help Desk Technician

Chesapeake Containment, Hickory, North Carolina, United States. Category:
Customer Service.

Entry‑Level Help Desk Technician. Are you a problem‑solver with a passion for technology? Do you enjoy helping others? If so, then this entry‑level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs, providing exceptional customer service while troubleshooting and resolving a variety of IT issues.

• Respond to user inquiries by phone, email, chat, or in person
• Troubleshoot common hardware and software problems
• Maintain hardware inventory and ensure documentation is up-to-date
• Reset passwords and maintain user accounts (as applicable)
• Research solutions to complex issues and escalate unresolved issues to senior technicians
• Document procedures and solutions using internal systems
• Provide clear and concise instructions to guide users through problem‑solving steps
• Maintain a positive and professional demeanor at all times

• Fluent in both English and Spanish is a plus
• Excellent communication and interpersonal skills
• Strong customer service skills with a focus on user satisfaction
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• A working knowledge of computer hardware and software is a plus
• Ability to work independently and as part of a team
• Willingness and ability to obtain CompTIA A+ Certification within a year
• Ability to learn quickly and adapt to new technologies

• Competitive salary and benefits package
• Opportunity to learn and grow in a fast‑paced environment
• Gain valuable experience in the IT field
• Be part of a supportive and collaborative team
• Health, dental and vision insurance available
• 401k with employer match
• Paid Time Off