Senior Systems Analyst-Information Technology
Listed on 2026-06-24
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IT/Tech
Systems Administrator, IT Support, Network Administrator, Technical Support
Description
Provides administration for all City critical systems and applications. Assists with installation, maintenance, and repair; installs, monitors, and administers computer software; provides user device and application support; serves as a backup to other IT employees. Work is performed with minimal supervision with an emphasis on customer support and security fabric consideration. Under the IT Director.
Applicants must meet the city criteria for an acceptable driving record. Salary depends on qualifications.
Major Duties- System Analysis & Design:
Analyze existing systems, identify problems, gather requirements, and design efficient, cost-effective technical solutions. - Troubleshooting & Support:
Diagnose and resolve complex technical issues, performing root cause analysis, implementing fixes, and providing critical production support. - Documentation & Training:
Create detailed technical documentation, user guides, training manuals, and conduct training sessions for staff. - Collaboration & Leadership:
Coordinate with team members and end users ensuring smooth communication and alignment with business goals. - Process Improvement:
Evaluate systems for efficiency, recommend enhancements, and ensure adherence to IT policies and industry best practices.
- Backup management system
- Security Cameras
- Access Control
- Cloud and On-Premises Applications
- System and network connectivity
- Network security
- RMS/CAD
- Certificate Management
- Printing
- DNS
- Document Scanning
- Mid-Advanced level knowledge of server and workstation hardware and troubleshooting abilities.
- Mid-Advanced level knowledge of switch, router, and cabling design, configuration, and maintenance.
- Mid-Advanced level knowledge of system and network design.
- Mid-Advanced level knowledge of TCP/IP protocol, and wireless communication protocols.
- Mid-level knowledge of basic programming and scripting languages (e.g., Windows scripting host, Unix shell programming, and VB).
- Proven skill in the installation, repair, and maintenance of complex computer hardware and software.
- Proven skill in time prioritization and management.
- Proven skill in troubleshooting and problem solving.
- Experienced skill in the operation of computer equipment.
- Experienced in oral and written communication.
Any combination of education and/or experience equivalent to a bachelor’s degree with an emphasis in computer technology or a related field and 5 years of qualified experience. Experience with computer networking, telecommunications, hardware, and software support at a Mid-Advanced level is required. Professional Level Microsoft, Cisco, Fortinet, PMP, or ITIL certifications are preferred.
Benefits- 11 paid holidays
- 12 paid sick leave days per year
- Paid vacation
- City-paid individual health insurance (H.S.A.)
- Low-cost dental and vision insurance
- Employee Assistance Program – 5 free visits
- 14.35% contribution per employee to the NC Local Government Retirement System
- Up to 5% matching contribution to 401k
- Free life insurance of 1.5 times salary up to $125,000
- Tuition Assistance Program
- On-site Wellness Clinic
- Additional voluntary benefits such as additional life insurance, dependent life, short-term disability insurance, accident, and critical illness insurance; all at competitive rates.
- Benefits package valued at over $15,000 annually.
- Employees working in seasonal/part-time positions are not eligible for benefits.
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