Entry-Level IT Support Specialist – Help Desk
Job in
Hickory, Catawba County, North Carolina, 28601, USA
Listed on 2026-07-11
Listing for:
ALG Senior
Full Time
position Listed on 2026-07-11
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
ALG Senior is seeking a Technical Support Specialist, Tier I to provide first-line support for staff computer and software issues. This entry-level, non-exempt role involves handling phone, chat, and email tickets, diagnosing problems, and escalating complex issues to Tier II.
Occasional work includes hardware installation, configuration, and maintenance of computer workstation hardware, software, and peripheral equipment.
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