Retail Systems QA Analyst

This position is fully in-office and candidate must be local to the Hickory, NC area

Be part of the team that's shaping the future of retail technology at Alex Lee. As a Retail Systems QA Engineer, you'll help deliver innovative in-store solutions that power our supermarkets, fuel centers, and food service operations while ensuring a seamless experience for both customers and store hosts.

The Retail Systems QA Engineer plays a key role in ensuring the quality, reliability, and performance of in-store retail technology solutions. This position develops test plans and performs testing to ensure retail systems meet functional, security, compliance, and quality standards. Additionally, the Retail Systems QA Engineer documents test configurations, procedures, and results while collaborating with project teams to identify, troubleshoot, and reproduce defects in support of successful product releases.

This role supports the In-Store Retail Systems team through hands-on testing conducted in a dedicated retail lab. The environment includes a wide range of retail technologies across supermarket, fuel, and food service operations, including traditional cashier lanes, self-checkout systems (Toshiba SA and Toshiba ELERA), mobile POS solutions, fuel pump systems (Excentus), and restaurant/grocerant platforms (Oracle Symphony).

In addition to POS platforms, this position tests integrated retail applications and devices such as DSD workstations, sign and label software, Zebra handheld devices running SPA, MOM, EMA, and other operational systems. As both a Toshiba SA/ELERA customer and an in-house software developer, the team validates vendor-delivered software packages and internally developed applications, requiring thorough end-to-end testing across complex system integrations.

This position provides exposure to diverse retail technologies and enterprise systems while offering opportunities to develop new technical skills, broaden QA expertise, and pursue career growth within the Retail Systems team.

• Design, develop, execute, and maintain comprehensive test plans, test cases, and test scenarios for retail applications, including production releases, enhancements, patches, integrations, and system upgrades
• Perform manual and exploratory testing to validate application functionality, usability, integration points, and interoperability across internal and external systems. Identify, document, prioritize, and track defects through resolution
• Analyze business requirements, functional specifications, technical documentation, and test results to identify gaps, risks, and discrepancies. Collaborate with project teams to recommend solutions and ensure quality outcomes
• Execute regression, integration, system, and user acceptance testing activities to ensure software releases meet business requirements, technical standards, security requirements, and production readiness criteria
• Partner with business stakeholders, developers, analysts, infrastructure teams, and vendors to investigate issues, communicate impacts, and drive timely resolution of quality-related concerns.
• Maintain strong understanding of retail operations which includes merchandising, procurement, inventory, ordering, finance, analytics, security, and compliance processes to effectively validate business solutions
• Develop and support the adoption of test automation strategies, identifying appropriate opportunities for automated regression, integration, and repeatable testing activities
• Maintain current knowledge of emerging QA practices, testing tools, automation frameworks, and industry trends while evaluating and recommending improvements to QA processes, tools, and methodologies that enhance testing efficiency, coverage, reliability,…