Staffing - IT Desktop Support Job Hickory area,North Carolina USA,IT/Tech

We are a national staffing firm and are currently seeking an IT Desktop Support Opportunity for a prominent client of ours. This position is located in Hickory, NC. Details of the position are as follows:

Job Details:

12-month assignment, possibility of extension.
Monday – Friday, 8:00 AM – 5:00 PM, On Site.
The IT Desktop Support Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely.
Possess an aptitude for working with Microsoft-based applications (including Office suites).
Will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes, and any other duties assigned at the direction of their supervisor.
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Box, Office
365, etc.)
Troubleshooting Cisco VPN connectivity
Remediating/minimizing anti-virus threats
Remote connection/utilization
Imaging and deployment server utilization
Asset lifecycle management skills
Various browser support (IE, Chrome, Safari, etc.)
Installation/configuration of various Adobe products
Installation/configuration of Check Point endpoint client software
Printer/driver troubleshooting & installation
IPT based Telephony Device Management
Service Now (ticket management) utilization
Deployment, configuration and support of standard IP telephony
Hardware ordering and inventory management
Limited support for Mac OS and hardware
Additional responsibilities may include:
Documentation (records) management
On-boarding (Training) of new hires
Conference room support
Vendor engagement (as needed)
Project interaction/participation
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Cross-team interaction and collaboration
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work

Qualifications:

Associate’s degree in IT related field or equivalent experience
Hardware/software installation, troubleshooting and support (8-10+yrs exp)
Advanced Level of English Language - Excellent communication and interpersonal skills
Active Directory administration
Experience imaging and working with deployment server(s)
Basic smart hands (network configuration) knowledge (Desired)
Basic knowledge management

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