Sample Room Coordinator

Summary Of Position

The Sample Room Coordinator is responsible for the daily function of the sample department, including coordination of products, resources, and supplies. They will prepare product sample kits and special mailings in support of the organization, including Sales, Product Marketing, Marketing Communications, R&D, Quality, and Customer Service. This position also supports operations in the sample department, including order fulfillment, SAP transactions, inventory management, material handling and reporting.

This position supports the Marketing Services team with the preparation of various trade shows and events as needed.

• Responsible for fulfilment of sample products to the market for trialing and evaluation by existing and potential customers.
• Execute sample orders in a timely manner through coordination, communication and follow up.
• Execute daily start up and close out procedures including preparation for pickup from designated carriers.
• Maintain adequate stock levels for products by type, width, and length in all designated categories; maintain spreadsheet with listing of all current products available in sample department for distribution.
• Manage product inventory related to the sample department based on active or discontinued status, current packaging requirements, stock rotations and a first-in/first-out processing approach.
• Order and maintain operational supplies and supplies for packaging materials including boxes, labels, void fill and other supplies as needed to process orders.
• Ensure a high-quality standard by inspecting all incoming products from the distribution center and performing additional quality control checks as a brand steward including product condition, packaging condition, labeling, shipping information and most current graphics and displays.
• Report major discrepancies in inventory and product issues to manager and product management team.
• Solve problems with supply chain and order processing.
• Coordinate packaging and documentation for materials in preparation for shipment; weigh and load individual shipments into outgoing shipping container for carrier pickup.
• Maintain accurate and proper records – via computer and standardized forms – to ensure visibility to items coming in and out of the department.
• Demonstrates a professional customer service approach to ensure an exceptional customer experience.
• Recommend opportunities to improve the efficiency, workflow, and management of the Sample Department.
• Ensure the functionality of all Sample Department equipment and systems, including troubleshooting issues, writing work orders for repairs, and notifying management in a timely manner to initiate process for resolution.
• Assist Marketing Services team with tradeshow and event execution through fulfillment of show‑related sample requests, packing/unpacking duties and staging of materials for shipment.
• Track activities and provide reporting for sample room activities.
• Work in a safe and careful manner to avoid damage or injury to self or co‑workers; maintain compliance with audit and safety requirements.
• Perform housekeeping duties to keep Sample Department and tradeshow cage clean, organized, and functional.
• Coordinate and assist with special projects as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• High school diploma, GED, or equivalent.
• Minimum 2 years work in marketing or similar job experience.
• Able to operate manual and electrical pallet jacks as needed to relocate materials while observing appropriate training guidelines as required.
• Organized, attention to detail and capable of performing tasks through completion.
• Proficient in data entry, Microsoft Office (Word and Excel); knowledge of SAP a plus.
• Dependable and able to carry out instructions with minimal supervision.
• Strong team player who encourages a safe and…