Operations Manager; Asheville​/Hickory territory

Position at Carolina CAT - Construction Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Manage the Construction Division rental operations for a CAT Rental Store/Heavy Rents location to serve the needs of construction, industrial, & commercial customers while driving a culture of safety and operational excellence and maximizing the return on investment of the company's assets.

• Champion Safety and Customer Service as a "way of how we work" and builds this into the overall culture of the team.
• Lead a team of rental coordinators, supervisors, drivers, and support staff.
• Hire, develop, lead, and empower all employees to make sound business decisions.
• Create & manage training & development plans for all team members
• Play a leading role with other leaders in the implementation of the overall rental strategy & vision that facilitate the achievement of growth, profitability, and market share objectives.
• Monitor branch performance and seek opportunities to improve processes and procedures of doing business.
• Proactive fleet management and monitoring of expenses to ensure profitability and strong financial performance.
• Responsible for CRS and Heavy Rents Fleet utilization, unavailable, slow rents, return to ready process, freight & fuel & damage recovery
• Inventory control, accuracy, and loss prevention.
• Daily management of operational dashboards & reports.
• Verify compliance on rental agreements, phone logs, DOT material
• Co-develop with DRO, inventory budgets and inventory business plan.
• Prepare and monitor periodic forecasts.
• Operating statements and other financial reports to be reviewed weekly for understanding. Provide accurate current estimates on monthly basis as needed.
• Acts as a mediator with employee and/or customer disputes.
• Works with sales/marketing team members to stay informed of market conditions (competitors and utilization trends) and customer needs.
• Makes direct customer contact routinely to ensure customer satisfaction levels.
• Other duties as assigned.

This job has supervisory responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

• Bachelor's Degree is highly preferred.
• This position requires 5-7 years of experience in a rental operations setting in a similar industry.
• Key competencies for the successful candidate will include strong technical/financial aptitude, analytical, problem solving, decision-making, time management and interpersonal skills.
• Knowledge and understanding of the training and support capabilities within the Caterpillar organization.
• Knowledge and understanding of the startup procedures necessary for a rental store as well as a working knowledge of the operations, sales, service and systems.
• Ability to perform and explain every job in the rental store.
• Ability to organize and deliver basic rental training on products, operations, sales, service and systems.
• Assessment techniques of examining, questioning, evaluating and reporting on the performance of each store.
• Possesses excellent people skills and able to delegate effectively, keeping the branch on track.
• Understands basic financial reporting (P/L statements and Balance sheets) and along with controlling expenses within the branch, monitors the G/L distribution of income and expenses to…