Quality Technician III

Position: Quality Technician III

Location: Hickory, NC

Shift: Monday-Friday | 8:00 AM – 5:00 PM

Pay Rate: $31.34/hour

The Quality Technician III is responsible for ensuring customer quality expectations are consistently met or exceeded by supporting quality systems, product testing, continuous improvement initiatives, and plant-wide quality programs. This role partners closely with production, engineering, and quality teams to monitor product quality, analyze data, support audits, and drive process improvements in a fast‑paced manufacturing environment.

• Perform required off‑line testing to verify products meet customer specifications.
• Accurately collect, enter, and maintain quality data while monitoring trends and identifying opportunities for improvement.
• Partner with machine operators to identify defects, communicate findings, and document corrective actions.
• Maintain laboratory records, quality documentation, and product retention samples.
• Collaborate with production, engineering, and other departments to resolve quality issues.
• Analyze quality metrics, internal scrap, process capability data, customer complaints, and returns.
• Verify customer returns are received, documented, and processed accurately and on time.
• Participate in plant quality initiatives and continuous improvement projects.
• Serve as an active member of at least one plant safety team.
• Prepare, maintain, and communicate plant quality metrics and reports.
• Assist with preparation for internal, customer, and third‑party quality audits.
• Support the Quality Engineer with process improvement and corrective action initiatives.
• Lead continuous improvement projects focused on product quality, process capability, and customer satisfaction.
• Maintain compliance with company quality standards, food safety requirements, and manufacturing procedures.
• Perform other duties as assigned.

• You have experience in a manufacturing or quality assurance environment.
• You have working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• You possess strong written and verbal communication skills.
• You are comfortable communicating with operators, supervisors, engineers, and leadership.
• You have strong analytical and problem‑solving skills.
• You can read and interpret manufacturing specifications, work instructions, and quality documentation.
• You have excellent attention to detail and can work independently with minimal supervision.
• You are comfortable standing for extended periods and lifting up to 50 pounds as needed.
• You are willing to work occasional overtime and support off‑hours quality issues when required.
• Experience with quality systems, audits, statistical analysis, or continuous improvement methodologies is preferred.

At TOPPAN Packaging Americas, we offer a comprehensive Total Rewards package designed to support overall wellbeing. Benefits may vary based on location, employment classification, or collective bargaining agreement and may include:

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
• 401(k) retirement plan with company match.
• Employee Assistance Program and wellbeing resources.
• Paid time off and holidays.
• Company‑paid and voluntary insurance plans including life, accident, and disability coverage.
• Tuition reimbursement.

TOPPAN Packaging Americas is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. Reasonable accommodations are available throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.