Shift Lead

Location

Hickory, North Carolina

Join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service. Shift Leads possess key skills including being outgoing, upbeat, people‑person, sales‑driven and organized. Pet Experts thrive in a high‑energy environment where they work together to drive results and help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team.

As a Shift Lead you will be at the front lines providing friendly customer service and driving sales. You will support the associate and management team, act as a lead member of the Sales Associate team, encourage cross‑team collaboration, and set the standard for performance. In this multi‑dimensional role you will provide customer sales assistance alongside the Sales Associate and also act as “Manager on Duty” when necessary.

• Sales Leadership:
  Assist customers and lead the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and store performance goals.
• Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when Manager on Duty.
• Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself appropriately when communicating verbally, in writing, or by e‑mail.
• Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
• Protect employees and customers by maintaining a safe and clean store environment.
• Maintain cleanliness and well‑being of all livestock including animal care and feeding.
• Clean pet enclosures and ensure all animals have appropriate food and water.
• Support the fish system and assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the sales floor.
• Heavy lifting up to 55 lbs may be repeatedly required several times throughout a shift.
• Partner with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
• Proficient in store opening and closing procedures.
• Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store Manager so this can be addressed appropriately and in a timely manner.
• Support the execution of new hire training and merchandising guidelines.
• Support the execution of community events and partnering with various rescue agencies.
• Complete tasks and other duties as assigned by store management.
• Regularly monitor business throughout the day / shift and react to business needs.

• Minimum 1 year retail or customer service experience.
• Enjoy working with and around animals.

• Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays.
• Valid driver’s license and access to a motor vehicle preferred.

• Heavy lifting up to 55 lbs required several times throughout a shift.
• Majority of tasks do not require long periods of mental concentration; active listening and observation are required.
• Works in a relatively temperature‑stable environment; may occasionally need to work alone.
• Accidental injuries from pets are possible; common injuries include slips, trips, falls and strains/sprains due to lifting.

• Customer Focus – dedicated to meeting the expectations and requirements of customers.
• Motivating Others – creates an inclusive climate and communicates tasks and decisions effectively.
• Drive for Results – consistently exceeds goals and pushes self and others for results.
• Listening – practices active listening and accurate restatement of opinions.
• Compassion – genuinely cares about people, demonstrates empathy.
• Time Management – uses time effectively and efficiently, prioritizes important activities.
• Delegation – comfortably delegates routine and important tasks and decisions.

Pet Supermarket is an equal opportunity employer and Drug Free Work Place. We believe in investing in the development of our people and have an industry-leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.