Member Specialist

Position Summary

Provides member service and maintains the checkout area. Resolves member issues and concerns, promotes Sam’s Club products and services, and provides guidance and support regarding self‑service technology. Processes member purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures for different membership and payment types.

• Maintain entrance and exit areas and ensure a safe shopping environment.
• Verify membership cards, acknowledge members, and identify member needs.
• Assist members with purchasing decisions, locating merchandise, and transporting items.
• Follow company safety standards, conduct safety sweeps, and report unsafe situations.
• Handle merchandise properly, zones the area, arranges and organizes merchandise, and identifies shrink and damages.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures.
• Assist with training of Member Frontline Services associates, teach new technology and tool functionality, deliver new program rollout training, and provide continuous learning opportunities.
• Collaborate with managers, co‑workers, customers, and other business partners to prioritize tasks, communicate progress, recommend improvements, and adapt to change.

• Retail experience including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.
• Preferred: experience in a fast‑paced customer service environment and ability to use self‑service technology.

• Respect the Individual – embraces differences and builds strong, trusting relationships.
• Act with Integrity – maintains the highest standards of ethics, holds oneself accountable, and acts self‑lessly.
• Serve our Customers and Members – puts the customer first and balances short‑ and long‑term priorities.
• Strive for Excellence – demonstrates curiosity, takes calculated risks, and drives continuous improvement.

The hourly wage range for this position is $17.00 to $25.00*.
* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: a company‑paid education benefit program for full‑time and part‑time associates.

Additional benefits and eligibility details are subject to change and may be specific to your job classification and length of employment.

Walmart is committed to maintaining a drug‑free workplace and has a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

2435 US Highway 70 SE, Hickory, NC 28602‑8301, United States of America