Training Store Manager

Job Details

Job Location:

Hickory, NC 28602

Position Summary:

The Training/Convenience Store Manager is responsible for overseeing the daily operations of a convenience store, ensuring high levels of customer service, maintaining inventory, managing staff, and meeting sales goals. This position requires a strong leader who can motivate team members, maintain store standards, and drive profitability while ensuring compliance with company policies and regulations.

• Recruit, train, and supervise store personnel.
• Conduct performance evaluations and provide ongoing feedback and training.
• Schedule staff and manage labor costs to ensure optimal coverage.

• Ensure that all customers receive exceptional service.
• Handle customer complaints and inquiries promptly and efficiently.
• Train staff to maintain high customer service standards.

• Monitor daily sales and develop strategies to achieve and exceed sales targets.
• Analyze financial reports and metrics to identify areas for improvement.
• Manage store budgets, control expenses, and optimize profitability.

• Oversee inventory levels and ensure timely replenishment of stock.
• Conduct regular inventory audits and coordinate with suppliers for ordering and receiving products.
• Minimize shrinkage through effective inventory control measures.

• Ensure the store complies with health and safety regulations and company policies.
• Maintain cleanliness and organization of the store, including products and signage.
• Implement marketing and promotional strategies to enhance sales.

• Prepare and submit reports on sales, expenses, and operational issues to upper management.
• Accurately manage cash handling and financial transactions.

• Build and maintain positive relationships with the community.
• Participate in local events and promotions to enhance store visibility.

• High school diploma or equivalent; a degree in business administration or a related field is preferred.
• Previous experience as a manager in a retail management or a convenience store setting is required
• Previous experience in retail management or a convenience store setting is required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in basic computer skills and point-of-sale (POS) systems.
• Strong organizational and problem‑solving skills.

• Ability to stand for extended periods and lift up to 50 pounds.
• Availability to work a variety of shifts as needed.