Customer Sales Associate

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it is our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business.

On‑Site (5 days).

Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores. Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high‑quality parts and solutions in a timely manner. To excel in this role, you will need a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem‑solving skills.

You will also take ownership of the order management process to ensure smooth transactions and customer satisfaction.

• Provide customer support and find the best method to resolve problems to ensure satisfaction.
• Partner with customers to grow sales by identifying related products or add‑on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings, offering solutions to ensure future sales.
• Maintain current knowledge of Trane products, offerings, and promotions to deliver a premier customer experience and drive sales.
• Interact with customers on the phone and in person.
• Execute quote and order management processes with a high level of accuracy to expedite fulfillment and ensure timely delivery—entering quotes and invoices and following through on fulfillment.
• Assist with warehouse/inventory management work as needed.
• Maintain flexibility to work overtime or weekends, as required.

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast‑paced, customer‑focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional service even in challenging situations.

Annual Base Salary Range: $37,700.00 – $76,194.99. Compensation is based on seniority, merit, geographic location, education, experience, travel requirements, and union designation. The position is hourly with incentive eligibility.

• Health insurance and holistic wellness programs.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• 401(k) match up to 8% (6% employee contribution match plus 2% core contribution).
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and options to support volunteer and parental leave.
• Educational and training opportunities, tuition assistance, and student debt support.

Yes. Safety Sensitive roles may require additional drug screening.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. We are committed to providing reasonable accommodations to candidates and employees who may need assistance with application or recruitment processes due to disability or impairment.