Tommy's Express Car Wash - Team Member

Position Overview

The Team Member is the face of Tommy's Express and plays a critical role in creating an outstanding experience for every guest.

Team Members are expected to bring positive energy, enthusiasm, and a welcoming attitude to every shift and every guest interaction. Whether greeting a guest at the pay window, loading a vehicle, maintaining the vacuum area, or helping a teammate, Team Members should create an environment that feels upbeat, friendly, and professional.

A major responsibility of this position is delivering the proper Tommy's Express window dialogue consistently and with genuine energy. Our dialogue should never feel robotic or forced. Team Members are expected to know the dialogue, understand its purpose, and deliver it naturally while connecting with each guest.

The ideal Team Member is positive, dependable, energetic, comfortable talking with people, and willing to take initiative. We are looking for people who take pride in their work, enjoy being part of a team, and want opportunities to learn and grow.

• Commission Pay
• Flexible Schedule
• Employee Discount
• Health Insurance
• Vision Insurance
• Dental Insurance

• Greet every guest promptly with a smile, eye contact, and positive energy.
• Consistently deliver the proper Tommy's Express window dialogue during guest interactions.
• Learn and demonstrate the expected dialogue until it becomes natural and conversational.
• Deliver the dialogue with enthusiasm and personality rather than simply repeating a script.
• Maintain a high level of energy throughout the entire shift - not just during busy periods or when a manager is nearby.
• Create a welcoming atmosphere that makes guests feel appreciated and excited to visit Tommy's Express.
• Actively engage with guests rather than waiting for them to initiate the conversation.
• Ask the appropriate questions and listen to the guest before recommending wash or membership options.
• Clearly explain wash packages, Unlimited Memberships, promotions, and Tommy's Express services.
• Build relationships with members and regular guests.
• Recognize opportunities to personalize the interaction while still following the proper dialogue.
• Thank every guest for choosing Tommy's Express and invite them to return.
• Respond professionally and positively to guest questions or concerns.
• Involve a Shift Leader or manager when a guest needs additional assistance.

Our expectation is simple: every guest should receive the same high level of energy and service regardless of the time of day, weather, traffic level, or who is working.

• Learn and understand Tommy's Express wash packages and Unlimited Membership options.
• Use the proper window dialogue to naturally introduce guests to membership opportunities.
• Confidently explain the value and benefits of an Unlimited Membership.
• Ask the appropriate membership questions rather than assuming a guest is not interested.
• Identify opportunities to convert single-wash guests into members.
• Participate enthusiastically in membership promotions and sales initiatives.
• Work toward individual and team membership goals.
• Help create membership growth through genuine, energetic conversations rather than high-pressure sales tactics.
• Understand current promotions and communicate them accurately and enthusiastically.
• Help existing members understand and take advantage of the benefits available to them.
• Accept coaching on window dialogue, sales technique, body language, tone, and guest engagement.

At Tommy's Express, sales and service work together. Proper dialogue creates consistency, while energy and personality create the connection. When both are done well, we provide a better guest experience and create more opportunities to grow our membership.

• Team Members are expected to bring energy to the site and positively influence the atmosphere around them.
• Show enthusiasm when greeting and interacting with guests.
• Smile, make eye contact, and use confident body language.
• Speak clearly and with an upbeat tone.
• Remain visible, attentive, and ready to assist guests.
• Move with purpose rather than standing around waiting for something to happen.
• Stay engaged during slower periods by cleaning, organizing, training, or preparing for the next guest.
• Encourage teammates and contribute to a positive work environment.
• Maintain energy and professionalism even during long, busy, hot, cold, or challenging shifts.

Energy is part of the job. Guests…