CFSP Hospital Liaison - West Region

CFSP Hospital Liaison - West Region

Our ideal candidates will live in the West Region of the state of North Carolina, preferably in Charlotte (Mecklenburg County).

Location:

Field. This field-based role in the Western Region of North Carolina, enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. These roles are county field-based and require you to interact with patients, members, or providers in person four to five days per week.

The Hospital Liaison coordinates with hospital emergency departments (EDs) when youth are in the hospital without an identified discharge plan or placement. This role serves as the single point of contact for all communication related to youth awaiting placement, ensuring timely, consistent coordination between external hospital partners and internal care management (CM) and placement teams. The Hospital Liaison schedules and facilitates staffing meetings, tracks action items, and provides regular status updates to support safe, appropriate discharge planning.

How you will make an impact:

• Serve as the primary point of contact for hospitals/EDs regarding youth who are boarding and awaiting placement.
• Coordinate and maintain communication with ED staff (e.g., social work, case management, nursing leadership, security) regarding status updates, safety concerns, and barriers to discharge.
• Coordinate internally with CM and placement teams to align on next steps, required documentation, referrals, and placement efforts.
• Schedule, organize, and facilitate staffing meetings (internal and external), including preparing agendas, distributing meeting links, documenting decisions, and assigning follow-up tasks.
• Provide clear, routine written updates to internal leadership and involved teams on each youth's placement status, risks/safety concerns, and outstanding needs.
• Track each youth's boarding timeline, current location/status, and key placement/discharge barriers; ensure information is current and accessible to the team.
• Support escalation processes when safety concerns, service gaps, or systemic barriers require DHHS/leadership involvement.
• Ensure communication is accurate, timely, trauma-informed, and aligned with confidentiality and information-sharing requirements.
• Collaborate with hospitals and internal partners to promote continuity of care and reduce avoidable delays in discharge/placement.

Work Relationships:

• External:
  Hospital ED staff, hospital social work/case management, behavioral health teams, and other involved providers.
• Internal:
  Care managers, placement specialists, utilization management/authorization (as applicable), and leadership.

Core Competencies:

• Strong coordination and follow-through; able to manage multiple active cases simultaneously.
• Clear, professional written and verbal communication; ability to convey high-risk/safety information succinctly.
• Skilled at facilitating meetings and driving action items to completion.
• Calm, solutions-oriented approach in high-stress situations.
• Strong documentation and tracking habits; attention to detail and deadlines.
• Ability to navigate complex systems and collaborate across agencies/organizations.

Minimum Requirements:

• Requires BA/BS degree and a minimum of 1 year of experience working directly with people related to the specific program population or other related community based organizations; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Experience working with youth in crisis, ED boarding, psychiatric placement, or child welfare/juvenile services.

• Familiarity with community-based placements and levels of care for youth.

Work involves time-sensitive coordination and exposure to high-acuity situations via reports from hospitals and teams.