Medicaid Eligibility Specialist II – Casework

Catawba County Social Services is currently hiring for multiple Eligibility Specialist II positions in Medicaid. If you are a self‑motivated, organized person who excels at multitasking in a fast‑paced office setting, Catawba County Social Services wants you on our team.

Additional Information:

• Salary is negotiable for applicants who are fully qualified. (1 year or more of Income Maintenance experience in Medicaid or Food and Nutrition Services eligibility)
• Applicants must possess 1 year of experience in income maintenance eligibility (IMC) in a Department of Social Services in order to be fully qualified.
  However, trainees may be accepted. Trainee pay is $44,366.96 per year.

• Determine eligibility for programs by interviewing clients, researching, verifying information, and gathering data from citizens applying for assistance
• Interpret State and Federal guidelines and determine how they apply to each individual situation
• Educate clients about program rules, change reporting requirements, and available services
• Process assistance applications accurately and efficiently while maintaining quality and timeliness
• Manage an ongoing caseload by completing eligibility re‑determinations and responding to changes under strict deadlines
• Refer clients to other social services programs and community services
• Enter and manage information accurately within complex computer systems

• Associate’s degree in Human Services, Business, or a closely related field and 1 year of experience as an Income Maintenance Caseworker; OR
• High school diploma or GED equivalent and 3 years of demonstrated experience with mathematical work and/or public contact involving interviewing, gathering, and compiling information, and 1 year of experience as an Income Maintenance Caseworker

• Ability to self‑initiate, with strong organizational and multi‑tasking skills
• Excellent interpersonal skills, patience, and flexibility in working with diverse populations
• Strong computer skills with the ability to navigate complex software systems, including excellent typing and keyboarding skills
• Ability to learn and work quickly, combined with a strong desire to succeed
• Analytical skills to read, interpret, and apply complex rules and regulations