Homelessness Outreach Specialist

General Statement of Duties

Western Piedmont Council of Governments (WPCOG) is seeking a compassionate, resourceful, and community-minded Homelessness Outreach Specialist to join our Homelessness Response Team.

This position plays an important role in connecting individuals experiencing or at risk of homelessness with housing, healthcare, social services, and other critical community resources. The Homelessness Outreach Specialist will work throughout Alexander, Burke, Caldwell, and Catawba counties, with services potentially extending into McDowell County through applicable agreements.

WPCOG is looking for someone ready to meet people where they are, build meaningful connections, and help create pathways toward housing stability and long-term success!

• Conduct street outreach and build trusting relationships with individuals experiencing homelessness.
• Assess clients' needs, strengths, and barriers to housing and supportive services.
• Connect individuals with housing, emergency shelter, healthcare, mental health and substance use treatment, and other community resources.
• Advocate for clients and help reduce barriers to accessing essential services.
• Provide crisis support and utilize de-escalation techniques when needed.
• Complete intakes, referrals, triage forms, call logs, financial requests, and other required documentation.
• Enter and maintain accurate client information in the Homelessness Management Information System (HMIS).
• Collaborate with local agencies, law enforcement, healthcare providers, housing organizations, faith-based organizations, and other community partners.
• Stay informed about available community resources and program eligibility requirements.
• Participate in team meetings, professional development, community outreach events, and public meetings.
• Present reports and updates on assigned projects and homelessness response strategies.
• Compile and report key performance data and metrics related to WPCOG's homelessness initiatives.
• Perform other duties as assigned.

• An associate's degree in human services or a related field is required.
• A Bachelor's degree in social work, counseling, business, public administration, or a non-profit-related field is preferred.
• Experience working with the homeless population or social services is preferred.

Supplemental Information

This requires some fieldwork.

Western Piedmont Council of Governments is a member of the North Carolina Local Governmental Employees ' Retirement System. This entitles you to a defined benefit at the time of retirement if you are vested with at least five years of employment. Members contribute 6% of gross compensation each month. This is a before-tax deduction. Western Piedmont Council of Governments contributes an actuarially determined percentage of the gross payroll of members each month.

Western Piedmont Council of Governments contributes 5.2% of each employee’s salary to the employer-sponsored retirement plan of the employee's choosing. Additionally, WPCOG will match up to 4% of each employee’s salary for a total possible employer contribution/match of 9.2%.

Western Piedmont Council of Governments pays 100% of an employee's health and vision coverage (employee only). The current plan is a high-deductible health plan with a Health Savings Account (HSA). Contributions to the H.S.A. are made pre-tax through payroll deduction.

Western Piedmont Council of Governments pays 100% of the following premiums:

• Life Insurance- $100,000
• Accidental Death & Dismemberment
• Dental Insurance-Employee and Family
• Short-Term Disability(Weekly Indemnity)
• Long-Term Disability

Western Piedmont Council of Governments provides for the following payroll deduction and retirement options:

• NC 457 Retirement Plans, which have loan provisions
• NC 401(k )Plans, which have loan provisions
• Local Government & State Employees' Credit Union payroll deductions
• Additional voluntary life insurance, accident, and critical illness insurance

• 12 paid holidays per year
• Sick leave accrues at 1 day per month (8 hours).
• Annual leave accrued on a sliding scale:

Years of Aggregate Service

Earned…