Customer Service Lead
Job in
Hicksville, Nassau County, New York, 11801, USA
Listed on 2026-07-16
Listing for:
PrideStaff
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Call Center / Support
Job Description & How to Apply Below
Serve as a subject matter expert, assisting Customer Service Representatives with questions, processes, and escalations;
Address customer inquiries, concerns, and requests with professionalism and empathy;
Enter and manage orders, returns, and shipping updates using the company’s ERP system;
Handle escalated complaints, investigate issues, and ensure timely, effective resolutions;
Collaborate with internal departments to meet customer needs and support daily operations
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