Customer Support Specialist - Promotional Products

Join Our Team at NC Custom!

Customer Support Specialist Hicksville, NY | On-site

NC Custom — the promotional products arm of Nassau Candy — is a Top 40 ASI Supplier and the industry's leading diversified manufacturer, offering over 3,000 products across:
Confectionery | Mints | Chocolate | Hard Goods | Health & Beauty | Wellness | Premium Apparel | Soft Goods

With 50+ years of award-winning experience, we proudly service distributors nationwide. At NC Custom, We Make Cool Stuff!

We're looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.

What You'll Do:
Manage calls & emails: order status, tracking, production questions Provide quotes: product, freight, and program pricing Follow up on large repeat orders, samples, and sales initiatives Support Outside Sales with administrative tasks Work with production teams on order updates & custom projects

Customer support, client services, or inside sales experience (manufacturing/distribution a plus) Strong computer skills: updating accounts, tracking calls, accurate record-keeping Detail-oriented with excellent follow-up and communication skills (phone/email) Time management and prioritization in a fast-paced environment Customer-first approach with problem-solving and listening skills Comfortable working cross-functionally under deadlines

Competitive Pay + Annual Reviews Medical, Dental, Vision, AFLAC & Pet Insurance Paid Vacation, PTO & Holidays Employee Discounts Business casual dress And more…

This is your chance to grow your career with a thriving, well-established Long Island company.

This is an in-person position located in Hicksville, NY. We are an Equal Opportunity Employer.